Angela Hesse
Alliston,ON
Summary
Detail-oriented Quality Control Specialist experienced in identifying issues on food production lines prior to packaging. Achieved quality improvements through hands-on experience in food manufacturing, warehouse operations, and sanitation, complemented by specialized skills in statistical process control and quality auditing. Focused on delivering clean execution in quality control and food production roles.
Overview
12
12
years of post-secondary education
3
3
years of professional experience
Work History
Quality Control Specialist
MMG Canada
03.2025 - 04.2026
- Inspected in-process and finished product against company quality standards, catching defects before release and keeping production decisions grounded in QA checks.
- Performed detailed inspections of incoming materials, ensuring they met the required standards.
- Documented inspection findings and production issues over 13 months, ensuring QA records supported effective follow-up and compliance.
- Created and maintained quality control documentation, including inspection records and non-conformance reports, to support QA processes.
- Collaborated with production teams to uphold quality standards, facilitating smooth operations and adherence to protocols.
- Partnered with operations on workflow adjustments that improved line consistency while keeping safety and sanitation procedures in place.
- Participated in continuous improvement initiatives for quality enhancement strategies.
- Developed corrective action plans for non-conforming products or processes.
Food Production Worker
McCain Foods
06.2024 - 02.2025
- Evaluated food processing and storage conditions across prep, packaging, and finished-product checks, ensuring compliance with food safety standards.
- Constructed box assemblies and packed products while rotating through production line stations to meet daily volume demands.
- Checked product appearance and readiness before packaging, reinforcing sanitation procedures to minimize risk of off-spec products.
Customer Service
Tele City Electronics
01.2023 - 05.2024
- Recorded sales activity and answered customer questions to enhance shopping experience during 1-month retail assignment.
- Restocked shelf displays and organized packaged items to maintain an inviting sales floor for customers.
- Resolved customer service issues by providing effective solutions.
- Provided superior customer service at all times.
- Greeted clients upon arrival, providing exceptional customer service.
Education
Bachelor of Arts - Accounting And Finance
Wisconsin
Accra, Accra 09.2014 - 08.2026
Skills
- Quality assurance
- Warehouse operations
- Tools: Microsoft Word, Microsoft Excel
- Customer-Facing: Client relations, sales recordkeeping
- Quality assurance
- Problem resolution
- Attention to detail
- Team collaboration
- Supplier management
- System validation
- Nonconformance assessment
- Safety monitoring
- Control plans
- Records management
- Data analysis
- Process improvement
- Compliance management
- Data analysis
SKILLS
Languages: English
Timeline
Quality Control Specialist
MMG Canada
03.2025 - 04.2026
Food Production Worker
McCain Foods
06.2024 - 02.2025
Customer Service
Tele City Electronics
01.2023 - 05.2024
Bachelor of Arts - Accounting And Finance
Wisconsin
09.2014 - 08.2026