Angela Hernandez-Cuellar
Gilroy
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
2
2
years of professional experience
Work History
Welcome Desk Assistant
City Of Morgan Hill
03.2023 - Current
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Answer phone calls, while multitasking and checking people in
Sales Associate
Adidas Outlet Store
03.2022 - 03.2023
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sales Associate
Levi's Outlet Store
10.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Associate of Science - Administrative Justice
Gavilan College
Gilroy, CA2024
Skills
- Client Assessments
- Maintain Security
- Answer Telephone Calls
- Visitor and Customer Relations
- Bilingual
- Multitask
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Welcome Desk Assistant
City Of Morgan Hill
03.2023 - Current
Sales Associate
Adidas Outlet Store
03.2022 - 03.2023
Sales Associate
Levi's Outlet Store
10.2021 - 08.2022
Associate of Science - Administrative Justice
Gavilan College
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