Summary
Overview
Work History
Skills
Certification
References Available
Languages
Timeline
Generic

Angela Henshaw

Victoria,BC

Summary

A self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Product Owner – Building Permit Application

BC Assessment
01.2017 - 05.2017
  • Oversaw the development of a new building permit application that led to a 40% increase in Non-Market Change revenue for local governments
  • Defined metrics and evaluated the performance of the building permit application to ensure that appraisers get real time property enhancement information, this improved field operations by 45%
  • Supported the senior product manager in road map planning and execution.
  • Groomed the product backlog and facilitated weekly refinement sessions to ensure all user stories are captured and prioritized.
  • Worked with internal & external stakeholders (local governments) to onboard the new standard building application within a time box.

Product Analyst – Investment Portfolio

Canadian Imperial Bank of Commerce
11.2012 - 12.2016
  • Led a cross-functional team in the upgrade of an investment management application that led to a $5m increase in investment revenue and a 40% increase in customer satisfaction
  • Carried out a competitive analysis to initiate product positioning leading to a 20% increase in product adoption.
  • Implemented a customer feedback loop that resulted in 35% improvement in the customer satisfaction score.
  • Collaborated with a cross-functional team to gather requirements on qualifying criteria's for credit facilities, created a backlog of the requirements and prioritized them using MOSCOW.
  • Carried out market research to uncover trends, using a trend analysis to forecast financial events due to the industry benchmark and occurrences.

Skills

  • Process Mapping
  • Financial Analysis
  • Agile Methodologies
  • Strategic Planning
  • Market Analysis
  • Stakeholder Engagement
  • Customer Feedback Analysis
  • Project Management
  • Negotiation
  • GTM Strategy
  • Cross-Functional Team Leadership
  • KPI Management

Certification

  • Project Management Professional (PMP), 11/2020
  • Certified Business Analysis Professional (CBAP), 11/2018
  • C.O.A.C.H Leadership Certification, 06/2018, Royal Roads University
  • Advanced Facilitation, 08/2018, Justice Institute
  • Canadian Securities Certificate (CSC), 06/2016
  • Agile Immersion Program, 07/2021
  • Certified Scrum Product Owner (CSPO), 09/2022
  • Certificate in Product Management, 11/2023

References Available

On Request

Languages

English
Full Professional

Timeline

Product Owner – Building Permit Application

BC Assessment
01.2017 - 05.2017

Product Analyst – Investment Portfolio

Canadian Imperial Bank of Commerce
11.2012 - 12.2016
  • Project Management Professional (PMP), 11/2020
  • Certified Business Analysis Professional (CBAP), 11/2018
  • C.O.A.C.H Leadership Certification, 06/2018, Royal Roads University
  • Advanced Facilitation, 08/2018, Justice Institute
  • Canadian Securities Certificate (CSC), 06/2016
  • Agile Immersion Program, 07/2021
  • Certified Scrum Product Owner (CSPO), 09/2022
  • Certificate in Product Management, 11/2023
Angela Henshaw