A self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Owner – Building Permit Application
BC Assessment
01.2017 - 05.2017
Oversaw the development of a new building permit application that led to a 40% increase in Non-Market Change revenue for local governments
Defined metrics and evaluated the performance of the building permit application to ensure that appraisers get real time property enhancement information, this improved field operations by 45%
Supported the senior product manager in road map planning and execution.
Groomed the product backlog and facilitated weekly refinement sessions to ensure all user stories are captured and prioritized.
Worked with internal & external stakeholders (local governments) to onboard the new standard building application within a time box.
Product Analyst – Investment Portfolio
Canadian Imperial Bank of Commerce
11.2012 - 12.2016
Led a cross-functional team in the upgrade of an investment management application that led to a $5m increase in investment revenue and a 40% increase in customer satisfaction
Carried out a competitive analysis to initiate product positioning leading to a 20% increase in product adoption.
Implemented a customer feedback loop that resulted in 35% improvement in the customer satisfaction score.
Collaborated with a cross-functional team to gather requirements on qualifying criteria's for credit facilities, created a backlog of the requirements and prioritized them using MOSCOW.
Carried out market research to uncover trends, using a trend analysis to forecast financial events due to the industry benchmark and occurrences.
Skills
Process Mapping
Financial Analysis
Agile Methodologies
Strategic Planning
Market Analysis
Stakeholder Engagement
Customer Feedback Analysis
Project Management
Negotiation
GTM Strategy
Cross-Functional Team Leadership
KPI Management
Certification
Project Management Professional (PMP), 11/2020
Certified Business Analysis Professional (CBAP), 11/2018
C.O.A.C.H Leadership Certification, 06/2018, Royal Roads University
Advanced Facilitation, 08/2018, Justice Institute
Canadian Securities Certificate (CSC), 06/2016
Agile Immersion Program, 07/2021
Certified Scrum Product Owner (CSPO), 09/2022
Certificate in Product Management, 11/2023
References Available
On Request
Languages
English
Full Professional
Timeline
Product Owner – Building Permit Application
BC Assessment
01.2017 - 05.2017
Product Analyst – Investment Portfolio
Canadian Imperial Bank of Commerce
11.2012 - 12.2016
Project Management Professional (PMP), 11/2020
Certified Business Analysis Professional (CBAP), 11/2018
C.O.A.C.H Leadership Certification, 06/2018, Royal Roads University
Advanced Facilitation, 08/2018, Justice Institute
Canadian Securities Certificate (CSC), 06/2016
Agile Immersion Program, 07/2021
Certified Scrum Product Owner (CSPO), 09/2022
Certificate in Product Management, 11/2023
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