Angela Hargraves
Toronto,ON
Summary
Dedicated Director of Business with experience managing administrative teams and delegating tasks to accomplish operational goals. Knowledgeable about arranging authorizations, preparing work orders and processing vouchers. Methodical and highly organized with good prioritization and planning abilities.
Overview
23
23
years of professional experience
Work History
Director of Business Administration
Vending Products Of Canada
05.2021 - Current
- Developed comprehensive business cases, requirements, documents and presentations.
- Performed operational studies and recommended profitable activities and services for business services team.
- Collected, analyzed and reported on performance metrics.
- Interpreted, monitored and reported financial information and statistics.
- Collected data, input records and protected electronic files.
- Created and updated records and files to maintain document compliance.
- Organized and updated databases, records and other information resources.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Oversaw supply chain functions to verify inventory levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
National Training Manager
Vending Products Of Canada
05.2014 - 04.2021
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Inventory Control Specialist
Vending Products Of Canada
05.2010 - 04.2014
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
Office Manager
Vending Products Of Canada
05.2007 - 04.2010
Accounts Receivable Specialist
Vending Products Of Canada
05.2005 - 04.2007
Supply Chain Specialist
Vending Products Of Canada
05.2003 - 04.2005
Customer Service Representative
Vending Products Of Canada
05.2002 - 04.2003
Receptionist
Vending Products Of Canada
11.2000 - 05.2002
Education
Graduate Certificate - Office Management
Burnhamthorpe Collegiate Adult Learning Centre (BCALC)
Etobicoke, ON06.1998
Skills
- Business Operations Knowledge
- Administrative Leadership
- Reporting Analysis
- Billing and Collections
- Logistical Planning
- Data Evaluation
- Analytical and Critical Thinking
- Problem-Solving
- Data Entry
- Training and Development
- Critical Thinking
- MS Office
- Team Building
- Teamwork and Collaboration
- Excellent Communication
- Attention to Detail
- Microsoft Office
- Customer Relations
- B2B experience
- Various Software Knowledge
Treasurer
Volunteer on the Board of Directors for Canadian Automatic Merchandising Association
Timeline
Director of Business Administration
Vending Products Of Canada
05.2021 - Current
National Training Manager
Vending Products Of Canada
05.2014 - 04.2021
Inventory Control Specialist
Vending Products Of Canada
05.2010 - 04.2014
Office Manager
Vending Products Of Canada
05.2007 - 04.2010
Accounts Receivable Specialist
Vending Products Of Canada
05.2005 - 04.2007
Supply Chain Specialist
Vending Products Of Canada
05.2003 - 04.2005
Customer Service Representative
Vending Products Of Canada
05.2002 - 04.2003
Receptionist
Vending Products Of Canada
11.2000 - 05.2002
Graduate Certificate - Office Management
Burnhamthorpe Collegiate Adult Learning Centre (BCALC)
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