Angela Hanger
Moreno Valley
Summary
Highly motivated professional with extensive experience in office administration, staff management, and conflict resolution. Proven track record of delivering superior customer centered service and optimizing administrative workflows to improve operational efficiency.
Overview
24
24
years of professional experience
4
4
years of post-secondary education
Work History
Cashier
Dollar Tree
Moreno Valley
10.2021 - Current
- Operated cash register and processed customer transactions, ensuring accurate and timely service.
- Assisted customers in locating products and resolving inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area and store displays.
- Collaborated with team members to coordinate daily operations, contributing to a seamless workflow.
- Monitored inventory levels and restocked shelves.
- Handled returns and exchanges in accordance with store policies.
Department Manager
Lowe's
Moreno Valley
08.2002 - 05.2009
- Led daily operations to ensure efficient store management and customer service.
- Trained and mentored staff on product knowledge and best practices.
- Managed inventory levels to optimize stock availability and minimize excess.
- Developed staff schedules to ensure optimal coverage and service during peak hours.
- Implemented safety protocols to maintain a secure shopping environment.
- Coordinated with vendors to secure timely delivery of merchandise, supporting inventory management.
- Conducted performance evaluations to support employee development and growth.
- Managed shift overstock and restocking processes to maintain stock levels and support sales.
- Coached and trained new staff members, providing guidance on department policies and procedures.
Education
State License - Manicurist
Marinello
Moreno Valley, CA 07.2001 - 05.2002
Certificate - Naval Career Training Nasco Shipyard SD
Naval Internship Program
02.1994 - 07.1997
Skills
- Product knowledge and customer resolution
- Customer relationship management
- Inventory management
- Inventory and stock management
- Vendor management and product knowledge trainer
- Schedules and employee payroll
- Employee evaluations
- Safety and diversity training
- Problem solving
Timeline
Cashier
Dollar Tree
10.2021 - Current
Department Manager
Lowe's
08.2002 - 05.2009
State License - Manicurist
Marinello
07.2001 - 05.2002
Certificate - Naval Career Training Nasco Shipyard SD
Naval Internship Program
02.1994 - 07.1997