Angela Hammer
Langley,BC
Summary
Dynamic leader with a proven track record at Nespresso, enhancing retail operations and sales performance. Excelled in strategic business development and service excellence, achieving over 59% growth. Skilled in retail operations management and fostering high team morale through collaborative leadership. Demonstrated expertise in performance evaluation and driving customer satisfaction.
Overview
15
15
years of professional experience
Work History
Boutique Manager
Nespresso
02.2023 - Current
- Coordinated special events to promote the boutique''s brand, driving foot traffic.
- Empowered customers to make informed decisions by educating on product and service offerings and sustainability.
- Stayed on track to exceed 59% growth in 2024 by skillfully managing personnel, inventory, and marketing resources.
- Prepared quarterly business plans and strategies to consistently meet financial targets and align with master business plans set by the organization.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
Front Store Manager
Shoppers Drug Mart
11.2018 - 05.2022
- Maintained store quality standards to optimize customer experience, drive customer traffic and positively impact store profitability.
- Monitored and minimized liability of discontinued and damaged inventory by executing timely returns to vendors according to vendor return policies.
- Optimized labor allocation for peak hours by analyzing store traffic patterns, improving efficiency in customer service delivery.
- Collaborated with cross-functional teams to execute promotional events effectively, driving increased foot traffic and sales.
- Improved customer satisfaction rates by providing exceptional service, addressing concerns, and resolving issues promptly with entire store management team.
Assistant Front Store Manager
Shoppers Drug Mart
11.2009 - 11.2018
- Implemented new planograms and planogram adjustments to increase customer purchases.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Coordinated with other departments within the organization to streamline communication channels and improve overall operational efficiency.
- Manage overstocking, restocking, and inventory control procedures during shift.
- Assisted in scheduling staff shifts to ensure adequate coverage during all business hours.
Skills
- Service Excellence
- Retail Operations Management
- Sales Performance in Retail Settings
- Performance Evaluation
- Strategic Business Development
Timeline
Boutique Manager
Nespresso
02.2023 - Current
Front Store Manager
Shoppers Drug Mart
11.2018 - 05.2022
Assistant Front Store Manager
Shoppers Drug Mart
11.2009 - 11.2018
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