Summary
Overview
Work History
Education
Skills
Timeline
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Angela Gonzales

Buellton

Summary

Dynamic professional with a proven track record of enhancing customer satisfaction and team efficiency, notably at higher end businesses in the SYV. Skilled in multitasking and clear communication, I excel in fast-paced environments and challenging situations. My warm personality and service-oriented mindset have consistently boosted company morale and client loyalty. Locally world famous.

Overview

15
15
years of professional experience

Work History

Bartender

Leonardo’s Ristorante
10.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Personal Assistant

Michael Kelly
05.2022 - 08.2022
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.

Sales Associate

Verizon
10.2021 - 04.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Bartender

Hitching Post II
09.2018 - 08.2021
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.

General Manager

Bottleist
03.2017 - 09.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

Assistant Manager

Solvang Brewing Company
06.2010 - 07.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma - General Studies

Cabrillo High School
Lompoc, CA

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Engaging personality
  • Service-oriented mindset
  • Clear and effective communication

Timeline

Bartender

Leonardo’s Ristorante
10.2023 - Current

Personal Assistant

Michael Kelly
05.2022 - 08.2022

Sales Associate

Verizon
10.2021 - 04.2022

Bartender

Hitching Post II
09.2018 - 08.2021

General Manager

Bottleist
03.2017 - 09.2018

Assistant Manager

Solvang Brewing Company
06.2010 - 07.2015

High School Diploma - General Studies

Cabrillo High School

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Angela Gonzales