Personable and dedicated with passion for customer engagement and cannabis knowledge. Well-versed in product strains and effects, combined with excellent inventory management and sales skills. Committed to enhancing customer experiences and driving sales growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
01.2021 - 08.2023
Trained new baristas on beverage preparation techniques and customer service standards.
Assisted in developing training materials to enhance onboarding processes for new employees.
Monitored team performance to ensure adherence to quality and safety protocols.
Provided ongoing feedback and coaching to improve barista skills and efficiency.
Youth Worker
Options Community Services
07.2020 - 09.2020
Supported youth in developing positive relationships and social skills.
Assisted in planning and implementing recreational activities for youth engagement.
Developed and implemented range of lessons and resources to motivate young people.
Supervised youth in residential and community-based programs to minimize risks and offer support.
Participated in training sessions to enhance skills in youth development strategies.
Collaborated with team members to create inclusive environments for diverse populations.
Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
Completed necessary reports and documentation to maintain thorough, accurate case records.
Facilitated group discussions to promote teamwork and conflict resolution among participants.
Education
No Degree - Youth Justice
Douglas College
Coquitlam, BC
09-2027
Diploma - undefined
Kwanten Park Secondary
03.2017
Skills
Excellent Customer Service
Excellent Management
Multitasking
Conflict Resolution
Customer Satisfaction
Sales Administration
Very Quick Learner
Complaint Resolution
An Amazing Leader
Dedicated and Motivated
Hard Worker
Team Player
Health and safety compliance
Leadership experience
Cleanliness standards
POS system operation
Order taking
Staff coaching
Sales expertise
Employee performance management
Staff scheduling
Sales proficiency
Languages
English
Native or Bilingual
Certification
Class 5 Licence
Selling it Right
High Five training
World host training
Occupational First Aid
CPRC
Cashier Training
WHMIS
Microsoft Essentials Training
Microsoft Excel Training
Timeline
Barista Trainer
Starbucks
01.2021 - 08.2023
Youth Worker
Options Community Services
07.2020 - 09.2020
Diploma - undefined
Kwanten Park Secondary
No Degree - Youth Justice
Douglas College
Hobbies and Interests
Culinary Interests, Artistic: Singing, Acting, Music, Outdoorsy, Intellectual Stimulation, Planning and coordinating new themes