Angela Giroux
Cloverdale
Summary
Personable and dedicated with passion for customer engagement and cannabis knowledge. Well-versed in product strains and effects, combined with excellent inventory management and sales skills. Committed to enhancing customer experiences and driving sales growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
01.2021 - 08.2023
- Trained new baristas on beverage preparation techniques and customer service standards.
- Assisted in developing training materials to enhance onboarding processes for new employees.
- Monitored team performance to ensure adherence to quality and safety protocols.
- Provided ongoing feedback and coaching to improve barista skills and efficiency.
Youth Worker
Options Community Services
07.2020 - 09.2020
- Supported youth in developing positive relationships and social skills.
- Assisted in planning and implementing recreational activities for youth engagement.
- Developed and implemented range of lessons and resources to motivate young people.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Participated in training sessions to enhance skills in youth development strategies.
- Collaborated with team members to create inclusive environments for diverse populations.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
- Facilitated group discussions to promote teamwork and conflict resolution among participants.
Education
No Degree - Youth Justice
Douglas College
Coquitlam, BC09-2027
Diploma - undefined
Kwanten Park Secondary
03.2017
Skills
- Excellent Customer Service
- Excellent Management
- Multitasking
- Conflict Resolution
- Customer Satisfaction
- Sales Administration
- Very Quick Learner
- Complaint Resolution
- An Amazing Leader
- Dedicated and Motivated
- Hard Worker
- Team Player
- Health and safety compliance
- Leadership experience
- Cleanliness standards
- POS system operation
- Order taking
- Staff coaching
- Sales expertise
- Employee performance management
- Staff scheduling
- Sales proficiency
Languages
English
Native or Bilingual
Certification
- Class 5 Licence
- Selling it Right
- High Five training
- World host training
- Occupational First Aid
- CPRC
- Cashier Training
- WHMIS
- Microsoft Essentials Training
- Microsoft Excel Training
Timeline
Barista Trainer
Starbucks
01.2021 - 08.2023
Youth Worker
Options Community Services
07.2020 - 09.2020
Diploma - undefined
Kwanten Park Secondary
No Degree - Youth Justice
Douglas College
Hobbies and Interests
Culinary Interests, Artistic: Singing, Acting, Music, Outdoorsy, Intellectual Stimulation, Planning and coordinating new themes