Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hobbies and Interests
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Angela Giroux

Cloverdale

Summary

Personable and dedicated with passion for customer engagement and cannabis knowledge. Well-versed in product strains and effects, combined with excellent inventory management and sales skills. Committed to enhancing customer experiences and driving sales growth.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista Trainer

Starbucks
01.2021 - 08.2023
  • Trained new baristas on beverage preparation techniques and customer service standards.
  • Assisted in developing training materials to enhance onboarding processes for new employees.
  • Monitored team performance to ensure adherence to quality and safety protocols.
  • Provided ongoing feedback and coaching to improve barista skills and efficiency.

Youth Worker

Options Community Services
07.2020 - 09.2020
  • Supported youth in developing positive relationships and social skills.
  • Assisted in planning and implementing recreational activities for youth engagement.
  • Developed and implemented range of lessons and resources to motivate young people.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Participated in training sessions to enhance skills in youth development strategies.
  • Collaborated with team members to create inclusive environments for diverse populations.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Facilitated group discussions to promote teamwork and conflict resolution among participants.

Education

No Degree - Youth Justice

Douglas College
Coquitlam, BC
09-2027

Diploma - undefined

Kwanten Park Secondary
03.2017

Skills

  • Excellent Customer Service
  • Excellent Management
  • Multitasking
  • Conflict Resolution
  • Customer Satisfaction
  • Sales Administration
  • Very Quick Learner
  • Complaint Resolution
  • An Amazing Leader
  • Dedicated and Motivated
  • Hard Worker
  • Team Player
  • Health and safety compliance
  • Leadership experience
  • Cleanliness standards
  • POS system operation
  • Order taking
  • Staff coaching
  • Sales expertise
  • Employee performance management
  • Staff scheduling
  • Sales proficiency

Languages

English
Native or Bilingual

Certification

  • Class 5 Licence
  • Selling it Right
  • High Five training
  • World host training
  • Occupational First Aid
  • CPRC
  • Cashier Training
  • WHMIS
  • Microsoft Essentials Training
  • Microsoft Excel Training

Timeline

Barista Trainer

Starbucks
01.2021 - 08.2023

Youth Worker

Options Community Services
07.2020 - 09.2020

Diploma - undefined

Kwanten Park Secondary

No Degree - Youth Justice

Douglas College

Hobbies and Interests

Culinary Interests, Artistic: Singing, Acting, Music, Outdoorsy, Intellectual Stimulation, Planning and coordinating new themes
Angela Giroux