Summary

Overview

Work History

Education

Skills

Languages

References

Timeline

ANGELA GERGIS

Mississauga,Canada

Summary

Dedicated and customer-focused professional seeking a role in customer success and sales. Bringing a blend of customer service, sales, and operational expertise, I aim to drive product value by connecting with customers, fostering adoption, and fueling growth. With a proven track record in explaining solutions, setting goals, and enhancing the overall customer experience, I am committed to strategic account management that contributes to customer retention and acquisition. Skilled in client relationship management, event coordination, and upscale service provision. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and loyalty. Committed to creating memorable experiences through exceptional service standards.

Overview

years of professional experience

Work History

VIP Hostess|Bottle Service

Canvas Bar

Mississauga, Ontario

01.2024 - 01.2025

Greeted and welcomed VIP guests upon arrival, ensuring a positive first impression.
Managed reservations and seating arrangements for high-profile clients in exclusive areas.
Answered phones professionally and responded quickly to messages left by callers.
Kept up-to-date records of reservations, bookings, cancellations, and no-shows.

Front Desk Receptionist

Beauty clinic

Old Toronto, Ontario

02.2024 - 01.2025

Greeted and welcomed visitors, ensuring a positive first impression.
Managed incoming calls, directing them to appropriate departments efficiently.
Scheduled appointments, coordinating with staff and clients for optimal timing.
Performed data entry into computer systems to maintain accurate records of customer information.
Provided administrative support such as filing documents, photocopying and scanning materials.
Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Sales Advisor

Tesla

Toronto, Canada

04.2022 - 01.2023

Cultivated a welcoming and engaging environment for prospective customers, facilitating meaningful interactions.
Delivered comprehensive product knowledge presentations, guiding clients through Tesla's offerings and sustainable energy solutions.
Utilized advanced sales management tools to track leads, optimize conversion rates, and streamline purchasing processes.
Provided end-to-end support, from initial inquiries to post-sale customer education and vehicle preparation.
Surpassed individual sales targets and key performance metrics, contributing to company-wide revenue growth.

Sales Associate

Nike