Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Angela Gathita

Angela Gathita

St. John's, Elizabeth Avenue,NL

Summary

Experienced general merchandiser with expertise in inventory management, market analysis, and visual merchandising. Proven track record of driving sales through exceptional customer service and strategic product placement. Skilled in data analysis, communication, and time management. Adaptable and detail-oriented team player committed to enhancing the customer experience and maximizing business outcomes.

Overview

3
3
years of professional experience

Work History

Receptionist

Wired for Fun
Klerksdorp, North West
01.2023 - 09.2023
  • Greeted visitors warmly and ensured they had a positive experience
  • Handled cash and credit card payments with accuracy
  • Answered phones professionally in accordance with organizational protocols.
  • Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches
  • Managed daily calendar appointments for 18 staff members
  • Processed incoming mail and packages accurately and promptly.

Sales Assistant

Woolworths
Klerksdorp, North West
12.2022 - 09.2023
  • Assisted in store merchandising, stocking shelves and setting up displays for a year and trained others for 6
  • Handled cash register operations, including payments, returns, and exchanges. I have received several store awards for my work ethic.
  • Provided excellent customer service to clients in person and over the phone
  • Cleaned store aisles and disposed of debris and waste to improve customer experience
  • Provided strong customer service by greeting and building relationships with key clients.

Call Agent

African Call Centre solutions
Randburg, Gauteng
10.2020 - 11.2022
  • Maintained confidentiality of customer data in accordance with applicable laws and regulations
  • Assisted customers with inquiries over the phone, providing solutions to customer satisfaction
  • Met call volume targets on a daily basis while maintaining high quality service levels
  • Handled customer complaints in an efficient and timely manner, escalating when necessary
  • Provided accurate information regarding products or services offered by company.

Education

Bachelor of Arts (B.A.) in Business Administration - Finance Candidate -

Memorial University
09.2027

High School Diploma -

Curro Klerksdorp
South Africa
11-2022

Skills

  • Processing payments
  • Microsoft Excel
  • Visual Merchandising
  • Sales expertise
  • Cash Register Operation
  • Adaptability
  • Teamwork and Collaboration
  • Building Customer Loyalty

Affiliations

  • Enjoy extracurricular activities such as swimming and sports
  • Good at playing the drums
  • Have done plenty of volunteer work back in South Africa
  • Find pleasure in getting the job done

Languages

Afrikaans
Limited
Swahili
Professional
English
Professional

Timeline

Receptionist

Wired for Fun
01.2023 - 09.2023

Sales Assistant

Woolworths
12.2022 - 09.2023

Call Agent

African Call Centre solutions
10.2020 - 11.2022

Bachelor of Arts (B.A.) in Business Administration - Finance Candidate -

Memorial University

High School Diploma -

Curro Klerksdorp

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Angela Gathita