ANGELA FRIESEN
Winkler,MB
Summary
A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly motivated with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Stay at Home Mom
05.2008 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others
- Prioritized and organized tasks to efficiently accomplish service goals
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools
- Achieved cost-savings by developing functional solutions to problems
- Delivered products to customer locations on time
- Maintained schedule of class assignments to meet deadlines
- Exceeded customer satisfaction by finding creative solutions to problems.
Advocate
Central station
03.2023 - 03.2024
Customer Service Representative
Walmart
05.2006 - 05.2008
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Developed strong relationships with customers by providing personalized assistance and support
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Upheld quality control policies and procedures to increase customer satisfaction.
Customer Service Cashier
McDonalds
08.2002 - 09.2005
- Greeted customers and provided friendly customer service
- Operated cash registers to process payments for goods and services
- Balanced cash drawers at the end of each shift
- Resolved customer complaints in a professional manner
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Education
Some College (No Degree) in Healthcare aid -
Red River College of Applied Arts, Science And Technology
Winnipeg, MBCentral Station Community Center
Winkler, MB12.2022
High School Diploma -
Mennonite Collegiate Institute
Gretna, MB06.2001
Skills
- Document Review
- Collaboration and Teamwork
- Constituent Communications
- Reliability
- Interpersonal Communication
- Relationship Building
- Multitasking
- Problem-Solving Aptitude
- English and Low German Fluency
- Adaptability and Flexibility
- Effective Communication
- Teamwork and Collaboration
- Establishing Effective Relationships
- Adaptability
- Problem-Solving
- Active Listening
- Non-Profit Operations
- Support Services
- Policy Knowledge
Languages
English
Native or Bilingual
Low German
Native or Bilingual
Timeline
Advocate
Central station
03.2023 - 03.2024
Stay at Home Mom
05.2008 - Current
Customer Service Representative
Walmart
05.2006 - 05.2008
Customer Service Cashier
McDonalds
08.2002 - 09.2005
Some College (No Degree) in Healthcare aid -
Red River College of Applied Arts, Science And Technology
Central Station Community Center
High School Diploma -
Mennonite Collegiate Institute
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