Experienced customer service professional capable of coordinating shipments, coordinating dispatches and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about Collection regulations and standards. Well-qualified Collection Specialist proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Motivated Collection Specialist successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent problem solving, analytical and interpersonal skills. Dependable Collection Specialist versed in warehouse operations and logistics. Possessing exceptional organizational skills and attention to detail. Willing to go extra mile to meet tight deadlines and reach company goals.
Hi, I’m
Angela Friello
Bolton,ON
Summary
Overview
35
years of professional experience
1
Certification
Work History
Torbram Fire Protection
Credit Specialist/ Accounts Payable
06.2022 - 10.2024
Job overview
- Worked on Quick books system
- Called customers on Past due accounts
- Bank deposit went to bank
- Applied payments to the accounts
- Charged some invoices on credit card.
- Month end reports due.
- Filled in for billing dept issued invoices on jobber system
- Applied also all of the EFT that would come in.
- Answer phone when needed
Fedex Trade Network
Collection Clerk
11.2017 - 05.2022
Job overview
- Performed targeted collections on past due accounts aged over 90 days.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Accounting Dept was outsource.
Ice Corp Logistics
Logistics Team Member
11.2010 - 10.2017
Job overview
- Handled high-volume paperwork and collaborated with Credit department to resolve invoicing and shipping problems
- Performed targeted collections on past due accounts aged over Number days.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Supervised Credit Dept 8 co-workers.
- Went to Bank for Company.
- Also applied payment to accounts and charged Credit Card.
- Company Went Bankruptcy.
DHL Forwarding
Collection Associate
11.2000 - 11.2010
Job overview
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Performed targeted collections on past due accounts aged over 60 days.
MSAS Cargo
Logistics Associate
02.1990 - 11.2000
Job overview
- Do Collection calls on overdue accounts. Apply payment to the accounts ,charge Credit cards
- Went to the bank for the company.
- Month-End dead line. Supervised 8 people in Credit Dept and 4 in Accounts payable dept help out in Accounts payable Dept.
- Organized purchase and delivery of materials needed for various contracts.
- Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Produced weekly status reports detailing logistic operations and problems.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.
- Company was brought out by DHL Global
Education
Westwood Secondary SchoolMississauga, ON
High School Diploma from education
University Overview
Skills
- Invoicing and shipping documentation
- Vendor relationship management
- Problem resolution
- Daily Calls
- Warehouse and fulfillment
- Quickbooks
- Jobber
- Excel
- Outlook
- Safety-conscious
- Customer service skills
- Supply system accounting
- Back up for Collection Mananger for team of 8
Languages
English
Full Professional
French
Limited Working
Accomplishments
Accomplishments
Certification for phone calls in Collection
Certification
First Aid
Collection Calls
Volunteer
VP for Italian Seniors run the club
VP Italian Seniors Club In Malton
VP Italian Seniors Club In Malton
Ran the Bingo night once a week
Booked weekend trips for them
Timeline
Credit Specialist/ Accounts Payable
Torbram Fire Protection
06.2022 - 10.2024
Collection Clerk
Fedex Trade Network
11.2017 - 05.2022
Logistics Team Member
Ice Corp Logistics
11.2010 - 10.2017
Collection Associate
DHL Forwarding
11.2000 - 11.2010
Logistics Associate
MSAS Cargo
02.1990 - 11.2000
Westwood Secondary School
High School Diploma from education
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