Angela Fernandez
London,ON
Summary
A motivated, friendly with leadership abilities person with an interest to create a wow guest experience. Highly organized, excellent at juggling multiple tasks and able to adapt to changing priorities with a positive attitude and work ethic. Demonstrates excellent problem-solving, time management, and interpersonal skills, poised for further professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supply Staff
LONDON CHILDREN'S CONNECTION
12.2022 - Current
- Engage children in activities that support a child-centered approach.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Guide and assist children in the development of proper eating, dressing and toilet habits.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Assess the skills, abilities, interest and needs of children.
- Discuss program or problems of children with other staff members.
Sales Specialist
CONCENTRIX
06.2022 - 10.2022
- Acted as the primary contact for customers, addressing inquiries via phone and email.
- Demonstrated problem-solving skills in handling customer inquiries and explaining product details.
- Maintained relationships with existing customers and generated leads.
- Assisted customers in product selection and handled complaints effectively.
- Schedule appointments for customers for their purchases.
- Triaged incoming client communications, utilizing training and templates to provide accurate responses.
- Utilized CRM software to manage leads, contacts, and deals effectively.
- Escalated inquiries to the team when necessary.
- Coordinated deadlines and file statuses accordingly.
- Eagerly engaged with diverse customers to meet sales targets and enhance company reputation.
Content Writer
BACKYARD BOSS
03.2022 - 05.2022
- Researched and created interesting content for a variety of social platforms
- Created well researched and stimulating content
- Wrote informative and creative article
- Enhanced multimedia content and reach through SEO strategies
- Meet regular submission deadline.
Education
Master of Arts - English Language And Literature
PROVIDENCE WOMENS COLLEGE
University Of Calicut 03.2021
Bachelor of Arts - Functional English
CSI CHRISTIAN MULLER WOMEN'S COLLEGE
University Of Calicut 03.2019
Skills
- Classroom management
- Interpersonal communication
- Lesson plan
- Problem Solving
- Empathy
- Organisation
- Patience
- Excellent communication and active listening abilities
- Quick decision-making and ability to remain calm and composed in high-pressure situations
- Proficient in multitasking and handling emergency calls effectively
- Proficient in basic computer skills and experienced in using Prism CRM software for effectively manage all business processes, from marketing to sales, and from post-sales to finance
- Familiarity with using communication equipment and systems
- Ability to consistently meet deadlines
- Creative and passionate about Writing
- Data entry
- Data analysis
- Web scraping
- Microsoft excel
- Spreadsheet
- Word processing
- Typing skill
- Research and data collection
Certification
- First Aid & CPR/AED level C, 12/17/22
- SafeCheck Advance Food Certification Program, 05/07/24
- Data entry tools and techniques, 05/09/24
Languages
English
Full Professional
French
Elementary
Timeline
Supply Staff
LONDON CHILDREN'S CONNECTION
12.2022 - Current
Sales Specialist
CONCENTRIX
06.2022 - 10.2022
Content Writer
BACKYARD BOSS
03.2022 - 05.2022
Master of Arts - English Language And Literature
PROVIDENCE WOMENS COLLEGE
Bachelor of Arts - Functional English
CSI CHRISTIAN MULLER WOMEN'S COLLEGE