Angela Fato

Administrative Coordinator to 8 professors/clinicians and their staff of a hundred and twenty (Undergraduate Students, Graduate Students, Graduate Student Research Trainees, Postdoctoral Fellows, Research Assistants, Research Associates, Laboratory Technicians, & Casual part-time employees such as Lab Helpers and Work Study students) under minimal supervision.

Providing administrative support. Acting as main resource person in ensuring the smooth functioning of the department's administrative operations. Responsible for establishing and maintaining files of accounts, students and personnel files.

• Main resource person to carry out unit's (Neurodegenerative Disorders) policies and procedures
• Establishing and maintaining personnel files
• Assist with all Casual Hires: (collecting all required data and documentation required to prepare a job requisition
• Preparation of Hire letters
• Preparation of contract renewals
• Preparation of contract terminations
• Preparation of all staff Re-Appointments
• Processing Student Stipends
• Main person to assist and process all Postdoctoral Hires : Obtaining all documentation including notarized and translated documents related to education and immigration status. Organizing all information and documents required to create the Letter of Agreement, & Letter of Offers.
• Preparing and submitting Offer of employments on the IMMIGRATION PORTAL
• Providing updates to Postdoc or Foreign National on immigration status, and all immigration procedures.
• Assisting Postdoctoral Fellows with Registration
• Ensuring smooth extension of postdoc eligibility.
• Ensuring all funding is properly set up for stipends, awards, & fellowships.
• Processing Expense Reports
• Attends to information to callers and visiting scientists with respect to lectures and administrative inquiries.
• Acts as resource person for arranging the servicing of office equipment, photocopier, fax machine.
• Uses standard office equipment such as personal computer, (Microsoft Word, Excel, Power Point, Banner, Minerva, Workday, Internet)
• Reconciling credit card account statements and reports for researchers. Identifies and corrects errors.
• Main resource person in preparing and carrying out grant applications for signatures, ensures that information is complete and that all documentation is accurate.
• Assists Principal Investigators with special projects to complete all tasks by deadlines.
• Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Maintain office calendars to track important dates and deadlines.
• Maintain databases and contact lists to keep important contact information accurate and up to date.
• Prepare detailed documents and reports in adherence administrative processes.
• Greet visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Coordinate and schedule meetings and appointments to keep organization running smoothly.
• Developed and implement organizational systems to streamline daily operations.
• Resolve issues through active listening and open-ended questioning, escalating major problems to manager.
• Oversee appointment scheduling and itinerary coordination for both Principal Investigators and personnel.
• Trained team members on Seminar Series procedures.
• Interceded between employees during arguments and diffused tense situations.
• COORDINATOR – KILLAM & SPECIAL LECTURES (Was coordinator from 2000-2012) during my position as Administrative Coordinator
• Received and files nomination forms
• Once speaker was accepted, prepared folders with all information on guest speaker
• Prepared official invitation letter
• Prepared confirmation letter
• Prepared all information for posting on Killam/Special Lecture website
• Prepared poster for circulation at the Montreal Neurological Institute
• Coordinated all travel arrangements (Flights, Accommodations, Airport transportation) for guest speaker
• Processed hotel invoice
• Prepared and submit Expense report for Guest, Guest Host, and all other related third parties
• Prepared all honorariums for guest speakers
• Arrangements for refreshments
• Room bookings for meeting with guest speaker
• Created Manual for Killam Lectures outlining step by step procedures to follow and execute Killam/Special Lectures.

• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Led employee relations through effective communication, coaching, training, and development.
• Training of new employees
• Quality control
• Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Updated account information to maintain customer records.
• Performed banking transactions.
• Up selling bank services
• Attended a variety of customer
  service seminars