Angela Ellis
Belleville,ON
Summary
Adept at fostering team collaboration and enhancing customer satisfaction, I leveraged my expertise in laundry equipment operation and problem-solving at Holiday Inn Express Hotel Suites to exceed productivity goals. My commitment to workplace cleanliness and exceptional service significantly improved service quality, achieving a notable increase in customer loyalty and satisfaction. Laundry professional with proven record in maintaining high standards of cleanliness and garment care. Capable of efficiently managing laundry operations, contributing significantly to overall service quality. Known for strong team collaboration, adaptability, and reliability in meeting changing needs and demands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Laundry Attendant, Cook Cleaner.
Holiday Inn Express Hotel Suites
06.2023 - Current
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Supervisor
Tim Hortons
06.2013 - 06.2023
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Inspector in Quality Assurance and Quality Control
Pic
01.2010 - 05.2013
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Collaborated with engineering teams for the successful resolution of complex quality issues, ensuring product performance met or exceeded customer expectations.
In Bound Call Center
Stream International
03.2005 - 06.2009
- Collaborated with cross-functional teams to resolve escalated customer issues quickly and effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Leveraged advanced analytics tools to optimize staffing levels during peak hours, reducing wait times without sacrificing quality service delivery.
Education
High School Diploma -
Center Hastings
Madoc, ON06.1995
Skills
- Workplace Cleanliness
- Color separation
- Laundry folding and storage
- Laundry room operations
- Stain Removal
- Sorting and transport
- Laundry equipment operation
- Detergent and additive knowledge
- Item Sorting
Languages
English
Elementary
Certification
- First Aid Certification
Timeline
Laundry Attendant, Cook Cleaner.
Holiday Inn Express Hotel Suites
06.2023 - Current
Customer Service Supervisor
Tim Hortons
06.2013 - 06.2023
Inspector in Quality Assurance and Quality Control
Pic
01.2010 - 05.2013
In Bound Call Center
Stream International
03.2005 - 06.2009
High School Diploma -
Center Hastings
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