Angela Edmondson
North Vancouver,BC
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Starbucks Canada LTD
01.2017 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Dollarama
02.2015 - 12.2016
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Arts - History
Simon Fraser University
Vancouver, BC06.1999
Associate of Arts - General Arts
Capilano College
North Vancouver, BC06.1993
Skills
- Product and Service Sales
- Accurate Cash Handling
- Employee Motivation
- Team Leadership
- Culture Development
- Staff Training
- Positive and Friendly
- Leadership Development
Languages
English
Native or Bilingual
Certification
- Occupational First Aid Training
Timeline
Store Manager
Starbucks Canada LTD
01.2017 - 08.2023
Assistant Store Manager
Dollarama
02.2015 - 12.2016
Bachelor of Arts - History
Simon Fraser University
Associate of Arts - General Arts
Capilano College
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