Angela During
Mississauga,ON
Summary
Dynamic professional with a proven track record, adept at crafting tailored solutions and enhancing client satisfaction. Skilled in organizational strategies and adaptability, I excel in high-pressure environments, leveraging industry expertise and effective communication to drive results and foster positive relationships.
Overview
11
11
years of professional experience
Work History
Consultation Agent
Azaki Organics
10.2019 - Current
- Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.
- Built rapport quickly and persuaded customers to buy without applying pressure.
- Listened carefully to customers and explained complex insurance information simply and concisely.
- Collaborated with cross-functional teams to develop comprehensive strategies for clients'' unique challenges.
Member Advocate
Bond Brand Loyalty
06.2017 - 10.2018
- Contributed to a positive work environment by cooperating with colleagues and maintaining open lines of communication across departments.
- Maintained up-to-date knowledge of industry trends and best practices, adapting processes as needed to deliver exceptional support services for all members.
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Worked closely with other departments as needed to resolve cross-functional matters impacting members'' experiences positively.
Sales Contracts Administrator
Eagle Industries Corp.
03.2016 - 02.2017
- Managed a high volume of contracts simultaneously, prioritizing workload efficiently and meeting tight deadlines consistently.
- Increased client satisfaction by efficiently managing contract negotiations and addressing customer concerns.
- Provided training to new hires on sales contracts procedures, fostering a culture of excellence within the department.
- Resolved complex contractual issues, balancing client needs with company policies and risk mitigation strategies.
Sales Associate
Hudson's Bay
08.2015 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Tim Hortons
02.2014 - 04.2015
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
CompTIA Network+ & CompTIA Security+ Certified
Certified Agile Professional
Skills
- Industry expertise
- Security protocols
- Web development
- Organizational skills
- Adaptability and flexibility
- Help desk support
- Task prioritization
- Remote support
Languages
English
Full Professional
French
Professional Working
Timeline
Consultation Agent
Azaki Organics
10.2019 - Current
Member Advocate
Bond Brand Loyalty
06.2017 - 10.2018
Sales Contracts Administrator
Eagle Industries Corp.
03.2016 - 02.2017
Sales Associate
Hudson's Bay
08.2015 - 01.2016
Barista
Tim Hortons
02.2014 - 04.2015
CompTIA Network+ & CompTIA Security+ Certified
Certified Agile Professional
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