Angela Duffney
Sydney
Summary
Organized and dependable Assistant Steward with strong problem-solving abilities, willingness to learn, and excellent communication skills. Skilled in customer service, cash handling and management, and POS systems operations. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Knowledge of safety protocols and customer service best practices.
Overview
11
11
years of professional experience
Work History
Assistant Steward
Marine Atlantic
05.2022 - Current
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Operated a cash register and handled cash accurately,including making change and balancing the till.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Bar Manager
Tnt Roadhouse Stephenville
05.2020 - 09.2021
- Closed out cash register and prepared cashier report at close of business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
Cashier
Mcdonalds
09.2014 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Education
Diploma - Personal Care Attendant
Keyin College
Stephenville, NL04-2022
High School Diploma -
Stephenville High School
Stephenville, NL06-2017
Skills
- Customer service excellence
- Adaptability and flexibility
- Professionalism
- Time management
- Cash handling and management
- POS system operations
- Effective communication
- Interpersonal skills
- Strong work ethic
- MS office
Accomplishments
Received Employee Of The Year Award at Mcdonalds in 2019.
Timeline
Assistant Steward
Marine Atlantic
05.2022 - Current
Bar Manager
Tnt Roadhouse Stephenville
05.2020 - 09.2021
Cashier
Mcdonalds
09.2014 - 09.2021
Diploma - Personal Care Attendant
Keyin College
High School Diploma -
Stephenville High School