Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Angela Digiacomo

Delta,BC

Summary

Dynamic professional with a proven track record at Lineage Logistics, excelling in employee training and inventory management. Adept at fostering team collaboration and enhancing customer service excellence, I have successfully implemented operational policies that improved workflow efficiency and elevated team morale. Committed to driving results and exceeding expectations.

Overview

14
14
years of professional experience

Work History

Supervisor Inventory and Office

Lineage Logistics
Delta, British Columbia
12.2011 - 04.2025
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Trained new employees on company policies and procedures.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Negotiated with vendors and suppliers to secure advantageous terms and pricing.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Oversaw inventory management, ensuring adequate stock levels and reducing waste.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Identified needs of customers promptly and efficiently.

Customer Service Representative

Harbour Air
Richmond, BC
03.2011 - 12.2011
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

North Delta High School
Delta, BC
06-1984

Skills

  • Employee training and development
  • Inventory management
  • Customer service excellence
  • Verbal and written communication
  • Team collaboration
  • Problem solving
  • Container booking for import and export
  • Document preparation
  • Operation Support

Affiliations

  • Sewing - Quilting
  • Resin Art
  • Mixed Media painting

References

References available upon request.

Timeline

Supervisor Inventory and Office

Lineage Logistics
12.2011 - 04.2025

Customer Service Representative

Harbour Air
03.2011 - 12.2011

High School Diploma -

North Delta High School

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Angela Digiacomo