Angela Desmarais
Port Colborne,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
City Councillor
City Of Port Colborne
11.2010 - 11.2022
- Consider and decide on issues both complex and controversial
- Represent residents and act in best interest of city
- Actively engaged in municipal policy-making
- Setting budgets ensuring municipality's financial and administrative resources are being used efficiently
Customer Service Representative
Convergys
06.2006 - 04.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Social Service Worker
Humber College
Toronto, ONNo Degree - Human Relations
Niagara College
Welland, ONHigh School Diploma -
Etobicoke Collegiate Institute
Etobicoke, ON06.1970
Skills
- Sustainability Advocacy
- Communications and Media
- Social Perceptiveness
- Complex Problem-Solving
- Active Listening
- Time Management
- Environmental Policy
- Community Support
- City Planning
- Critical Thinking
- Case Planning
- City affairs understanding
Languages
English
Full Professional
Timeline
City Councillor
City Of Port Colborne
11.2010 - 11.2022
Customer Service Representative
Convergys
06.2006 - 04.2010
No Degree - Social Service Worker
Humber College
No Degree - Human Relations
Niagara College
High School Diploma -
Etobicoke Collegiate Institute
Similar Profiles
Julia VeberJulia Veber
Nursing Student at Port Colborne HospitalNursing Student at Port Colborne Hospital
Charlotte RobinsCharlotte Robins
Lead Hand Pintys at Pinty's/Port Colborne PoultryLead Hand Pintys at Pinty's/Port Colborne Poultry
Ryan HopeRyan Hope
Owner/Operator at The Port Grill/ Port City Bar B QueOwner/Operator at The Port Grill/ Port City Bar B Que
Rylie FoersRylie Foers
Cashier and Server at The Hungry PutterCashier and Server at The Hungry Putter
Mike PriceMike Price
Manufacturing Technician -Assembly at INNIO WaukeshaManufacturing Technician -Assembly at INNIO Waukesha