Angela Desmarais
Port Colborne,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
City Councillor
City Of Port Colborne
Port Colborne, ON
11.2010 - 11.2022
- Consider and decide on issues both complex and controversial
- Represent residents and act in best interest of city
- Actively engaged in municipal policy-making
- Setting budgets ensuring municipality's financial and administrative resources are being used efficiently
Customer Service Representative
Convergys
Welland, ON
06.2006 - 04.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Social Service Worker
Humber College
Toronto, ONNo Degree - Human Relations
Niagara College
Welland, ONHigh School Diploma -
Etobicoke Collegiate Institute
Etobicoke, ON06.1970
Skills
- Sustainability Advocacy
- Communications and Media
- Social Perceptiveness
- Complex Problem-Solving
- Active Listening
- Time Management
- Environmental Policy
- Community Support
- City Planning
- Critical Thinking
- Case Planning
- City affairs understanding
Languages
English
Full Professional
Timeline
City Councillor
City Of Port Colborne
11.2010 - 11.2022
Customer Service Representative
Convergys
06.2006 - 04.2010
No Degree - Social Service Worker
Humber College
No Degree - Human Relations
Niagara College
High School Diploma -
Etobicoke Collegiate Institute