Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
City Councillor
City Of Port Colborne
Port Colborne, ON
11.2010 - 11.2022
Consider and decide on issues both complex and controversial
Represent residents and act in best interest of city
Actively engaged in municipal policy-making
Setting budgets ensuring municipality's financial and administrative resources are being used efficiently
Customer Service Representative
Convergys
Welland, ON
06.2006 - 04.2010
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.