Angela Deschene

• Co-facilitate Rewards to Wellness Workshop,
• Provided education on Recovery and Mental Health topics
• Strengthened staff knowledge of peer support principles by conducting educational workshops and serving as a role model for colleagues.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Talked with clients with substance dependence and other mental health related questions
• Be available to Peers for emotional support
• Provide feedback being a PPLE in regards to Mental Health issues, Substance misuse, Homelessness, etc.
• Assisted clients in setting realistic goals for recovery and provided guidance on steps towards achieving them.
• Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
• Demonstrated respect, friendliness and willingness to help wherever needed.

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• Offer critical perspective & advice on the Provincial & Regional implementation of CCH
• Review overall framework
• Contributed to making Policies and Procedures
• Review IH CCH Model of Care, Eviction Prevention Framework, & overall approach to health care service & its roll in housing
• Participated in team projects, demonstrating ability to work collaboratively and effectively.
• Give lived experience feedback on variety of issues that plague our society
• Elevated overall quality of peer support services by adhering to ethical guidelines, maintaining professional boundaries, and continuously seeking opportunities for personal growth.
• Worked well in team settings, providing support and guidance.

• Listen, provide emotional support, and most importantly, inspire hope.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Helping clients navigate through challenging situations with appropriate resources and referrals.
• Ensuring IH's approach, plan, & design will meet people where they are at
• Improved client well-being by sharing personal experiences, coping strategies, and resources in relatable manner.
• Designed safe and supportive environment for clients to discuss issues.
• Developed strong rapport with clients by maintaining open communication channels and demonstrating genuine empathy.
• Participated in ongoing training opportunities to stay current on best practices in mental health support services.
• Supported individuals dealing with mental health and emotional issues.
• Strengthened staff knowledge of peer support principles by serving as a role model for colleagues.
• Promoted self-advocacy among clients by teaching them effective communication skills for expressing their needs to healthcare providers.
• Passionate about learning and committed to continual improvement.

• Adhered to Provincial laws regarding alcoholic beverage services and customer regulations.
• Proactively addressed potential conflicts or disturbances among patrons, maintaining safe atmosphere for all guests.
• Assess customers' needs and preferences and make recommendations
• Interact with customers, take orders, and serve snacks and drinks
• Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
• Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.

• Maintained confidentiality by securely handling sensitive financial information at all times
• Reduced discrepancies by thoroughly auditing financial documents and identifying errors.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Balanced all cash registers, debit/credit sales
• Accounting for entire store
• Daily bank deposits.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• .Handled day-to-day accounting processes to drive financial accuracy.
• Matched purchase orders with invoices and recorded necessary information.
• Organized and detail-oriented with strong work ethic.

• Managed complex customer issues effectively, navigating multiple internal resources to identify and implement best possible solutions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in timely manner.
• Dealing with customer complaints
• Issuing refunds or compensation to customers
• Deal with face-to-face inquiries from customers
• Scheduled all front-end staffs breaks
• Responsible for all cash registers change and cash pulls.
• Established team priorities, maintained schedules and monitored performance.
• Collaborated with upper management to improve customer service processes and support structures company-wide.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.

• Scanning goods and collect payments
• Operated cash register to record transactions accurately and efficiently.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Processed refunds and exchanges in accordance with company policy.
• Performed cash, card and check transactions to complete customer purchases.
• Restocked and organized merchandise in front lanes.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Built relationships with customers to encourage repeat business.
• Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.