Angela Deonauth
Niagara Falls,Canada
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Customer-focused, visionary-thinking Retail Manager with over 10 years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
20
20
years of professional experience
5
5
Certification
Work History
Retail Sales Manager
Vivah Jewellery
05.2017 - Current
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Conducted regular staff meetings to discuss goals, progress toward targets, and areas needing improvement or focus for the entire team.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Coordinated special events within the store such as product launches or promotional activities that generated excitement among customers.
- Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
- Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Created employee schedules to align coverage with forecasted demands.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited, hired and trained 6 associates to develop into productive team members with excellent product knowledge.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Customer Service /Retail Sales Associate
Coach
01.2016 - 05.2017
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service /Retail Sales Associate
Winner's
01.2016 - 04.2017
- Initiated inventory control measures to sustain stock levels, and helped to order new inventories
- Educated customers on available product options to meet and exceed customer service experience
- Investigated and resolved customer complaints or issues to strengthen store reputation and grow customer retention
- Maintained and managed cash flow for customer purchase and night closings
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Design Coordinator /Customer Service Supervisor
Ashcity
Ontarion
01.2004 - 06.2015
- Improved customer satisfaction by implementing new call center strategies and streamlining processes.
- Coached and mentored agents for increased performance, resulting in higher customer service ratings.
- Provided ongoing feedback to team members, leading to improved communication skills and conflict resolution abilities.
- Streamlined internal communications with the implementation of new tools, improving response times and collaboration between team members.
- Enhanced knowledge sharing among team members through weekly meetings that included collaborative problem-solving exercises.
- Developed tailored coaching plans for each agent based on their individual needs, leading to increased performance and job satisfaction.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor of Arts - Design Studies
George Brown College
Toronto, ON01.1989
High School Diploma -
ZEEBERG SECONDARY HIGH SCHOOL
01.1985
Skills
- Sales Team Leadership
- Retail Operations
- Financial Reporting
- Revenue Growth
- Inventory Management
- Product Merchandising
- Customer Service
- Promotions and Specials
- Coaching and Mentoring
- Store Opening and Closing
- Employee Performance Management
- Scheduling Employees
- Promotional Planning
- Visual Merchandising
- Team Supervision
- Display Maintenance
- Staff Scheduling
- Budget Administration
- Sales Expertise
- Cash Handling
- Account Management
- Management
- Team leadership
- Interpersonal skills
- Organizational skills
- Problem-solving abilities
- Time management
- Product knowledge
References
Available upon request.
Languages
English
Full Professional
French
Limited Working
Certification
- Certified Team Lead, Ashcity
Timeline
Retail Sales Manager
Vivah Jewellery
05.2017 - Current
Customer Service /Retail Sales Associate
Coach
01.2016 - 05.2017
Customer Service /Retail Sales Associate
Winner's
01.2016 - 04.2017
Design Coordinator /Customer Service Supervisor
Ashcity
01.2004 - 06.2015
Bachelor of Arts - Design Studies
George Brown College
High School Diploma -
ZEEBERG SECONDARY HIGH SCHOOL
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