Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela DeMaere

Edmonton,AB

Summary

High-achieving Senior Sales Associate successful at consistently meeting or exceeding sales targets. Personable and persuasive with exceptional sales prowess and effective communication skills. Assesses customer needs and delivers individualized recommendations to foster satisfaction.

Overview

12
12
years of professional experience

Work History

Senior Sales Associate

7-eleven Convenience Store
01.2022 - 08.2023
    • Trained, coached, and mentored new sales associates for maximum performance.
    • Met or exceeded sales objectives on consistent basis to drive company growth.
    • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
    • Developed sales plans to increase market share, customer base and revenue.
    • Greeted customers and provided product advice to increase sales.
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Handled cash register operations and customer transactions to process payments.
    • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
    • Developed and maintained knowledge of current sales and promotions.
    • Performed inventory control procedures to manage stock.
    • Processed and stocked merchandise in accordance with store standards.

Crew Member

McDonald's
07.2018 - 01.2022
    • Worked front counter, drive-thru and other areas.
    • Worked well with teammates and accepted coaching from management team.
    • Took orders, prepared meals, and collected payments.
    • Collaborated with team members to complete orders.
    • Provided excellent customer service by greeting customers and meeting quality expectations.
    • Cleaned and maintained all areas of restaurant to promote clean image.
    • Kept food preparation area, equipment, and utensils clean and sanitary.
    • Addressed guest needs, questions, or concerns to create optimum experience onboard.
    • Operated cash register to ring up final bill and process various forms of payment.
    • Packaged menu items into bags or trays and placed drink orders into carriers.
    • Accurately operated cash register to process customer payments.
    • Kept kitchen, counter and dining areas cleaned and sanitized.
    • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
    • Kept drawer balanced by accurately processing cash, credit and debit payments.
    • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.

Supervisor

Tim Horton's
04.2011 - 07.2018
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Welcomed guests and maintained pleasant, friendly and professional demeanor.
  • Remained calm during periods of high volume or unusual events to maintain operating standards and set positive example for team.
  • Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
  • Wiped front counter, booths and glass doors to maintain cleanliness of public areas.

Education

High School Diploma -

Ponoka Composite High School
Ponoka, AB
06.2010

Skills

  • Customer Transactions
  • Time Management
  • Item Scanning
  • POS Inventory System Operation
  • Meeting and Exceeding Sales Goals
  • Team Leadership
  • Accurate Cash Handling
  • Sales Initiatives
  • Cash Drawer Balancing
  • Sales Promotion
  • Food Sales and Promotion
  • Sales Pitching
  • Opening and Closing Procedures
  • Store Policies and Procedures
  • Reading Comprehension Skills

References

Kalyn Sauer - 7-Eleven Store Leader, Red Deer Alberta.

‭+1 (403) 598-3151‬


Mark Coates - Tim Horton's Assistant Manager, Red Deer Alberta.

‭+1 (403) 848-3929‬



Timeline

Senior Sales Associate

7-eleven Convenience Store
01.2022 - 08.2023

Crew Member

McDonald's
07.2018 - 01.2022

Supervisor

Tim Horton's
04.2011 - 07.2018

High School Diploma -

Ponoka Composite High School

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Angela DeMaere