Angela Delgado
Pomona
Summary
Bilingual, Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
4
4
years of professional experience
Work History
Patient Access Representative
Pomona Valley Medical Center
Pomona Ca
06.2024 - Current
- Managed patient registration process, ensuring accurate data collection and entry.
- Coordinated insurance verification for patients, facilitating timely appointment scheduling.
- Assisted with resolving patient inquiries, providing exceptional customer service and support.
- Utilized electronic health record system to maintain up-to-date patient information and appointments.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Medical Assistant
Ochsner Health Center
Lafayette, LA
09.2022 - 05.2023
- Taking medical histories
- Explaining treatment procedures to patients
- Preparing patients for examinations
- Assisting the physician during examinations
- Collecting and preparing laboratory specimens
- Performing basic laboratory tests
- Instructing patients about medication and special diets
- Preparing and administering medications, including by intramuscular, intradermal, and subcutaneous injections–including vaccinations/immunizations, as directed by a physician or other licensed provider (e.g., a nurse practitioner or physician assistant)
- Transmitting prescription refills as directed
- Phlebotomy
- Taking electrocardiograms
- Wound care and changing dressings
- Using computer applications
- Answering telephones
- Updating and filing patient medical records
- Coding and filling out insurance forms
- Scheduling appointments
- Arranging for hospital admissions and laboratory services
- Handling correspondence, billing, and bookkeeping
Medical Assistant
Our Lady of Lourdes
Lafayette, LA
10.2021 - 08.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Checked patient insurance, demographic and health history to keep information current
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
- Organized paperwork such as charts and reports for office and patient needs
Education
Medical Assistant -
Unitech
08.2022
High School Diploma -
Pomona High School
Pomona, CA05.2014
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Front desk operations
- Electronic medical records
- HIPAA guidelines
Languages
Spanish
Timeline
Patient Access Representative
Pomona Valley Medical Center
06.2024 - Current
Medical Assistant
Ochsner Health Center
09.2022 - 05.2023
Medical Assistant
Our Lady of Lourdes
10.2021 - 08.2022
Medical Assistant -
Unitech
High School Diploma -
Pomona High School