Highly organized Client Service Representative possessing strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Wing Accommodations Clerk duties include making, amending, and cancelling reservations for various base accommodations using excel spreadsheet( soon to be using hotel booking software); answering telephones, email using MS 365; receive payments via cash and cheque, and various administrative duties using MS office programs. Explain, demonstrate and coach new and current employees on basic data entry and administrative support such as filing and handling of records and databases using both computer software and hard files. Provide guidance on processes and services.
Conversant with and maintained the National Defense controlled access area regulations. Able to respond to emergency telephone calls, while monitoring the safety of the MP patrol officers. Able to utilize radio, telephone, SAMPIS( security and military police information system, CPIC( Canadian Police Information Computers), and CAD( Computer Assisted Dispatch) systems as required, competently. Diligently and legibly maintained the Dispatchers Daily Log Book. Trained and participated in real and exercise emergency events. Able to operate CCTV camera consoles, remote Tower access systems.