Angela Crowe
Grande Prairie,Canada
Summary
Solid experience working in an administrative environment & leadership ability.
Self-motivated to go above and beyond.
Thrive in high pressure and fast-paced environments.
Demonstrated and proven ability to work with all Microsoft programs & computer software's. Experience in handling records that have high levels of confidentiality.
Extremely organized.
Committed to promoting a culture that supports diversity, inclusion, and ethical practices.
Maintains a high level of confidentiality for my employer, all employees, and customers/student.
Overview
20
20
years of professional experience
Work History
Enrolment Services Assistant
Northwestern Polytechnic
Grande Pointe, AB
06.2024 - Current
- Support the day to day operations in the registrar's office.
- Fulfill transcript requests for students and other institutions.
- Manage student payments for tuition and fee's.
- Ensured student confidentiality regarding grades and financial information.
- Cash count, reconciliation and deposit's.
- Answer phone calls, emails, and online inquiries from students and prospective students regarding the application process, program details and tuition fees.
- Provide basic guidance to prospective students on navigating the application process and program requirements.
- Register students, add, drop and withdraw them from their courses.
- Maintain accurate student records and ensuring data integrity within the student information system.
- Schedule appointments for students with the appropriate Advisor.
Financial Services Representative
ATB Financial
Grande Prairie, AB
08.2023 - 05.2024
- Supported customer requests for banking services, including handling transactions and customer inquiries
- Managed, loaded, and reconciled cash transactions between the treasury and various branch units.
- Supported operational activities.
- Escalated service requests, follow ups on customer applications, filing, opening and closing activities.
Administrative Assistant - Temporary Maternity
Sexsmith Secondary School
Sexsmith, AB
11.2022 - 06.2023
- Maintained student records.
- Prepared various forms and documents.
- Kept daily attendance.
- Kept track of teachers absences and organized to make sure substitutes were in place.
Student Services/ Registrar's Office/ Office Admin
Acadia University
Wolfville, NS
08.2018 - 01.2022
- Maintained accurate records of student account transactions.
- Received and processed student payments through various methods (online, mail, in-person).
- Sent out student billing statements for tuition, fees, and other charges.
- Answered student inquiries regarding their account balance and payment deadlines.
- Helped to resolved student concerns and disputes regarding billing errors or charges.
- Fulfilled collection procedures for delinquent accounts, including contacting students and sending reminder notices.
- Processed student loans for Students both Federal and Provincial.
- Applied student loan payments to the students account.
- Received and processed sponsorship payments and follow up with Sponsor's.
- Completed daily cash counts, reconciliation and deposit's.
- Fulfilled transcript requests for students and other institutions.
- Processed Diploma's for Convocation. ie: printing, school seal, president's signature, diploma folders and then organized by department .
- Ensured compliance with university policies and procedures related to student accounts.
- Assisted with organizing events.
- Managed expense reports, petty cash ensuring accuracy in cost coding and budget tracking.
- Scheduled room bookings for Facility and class scheduling.
Finance/Administration
Just Us Coffee Roaster
Grand Pre, NS
01.2017 - 08.2018
- Responsible for accounts payable and accounts receivable, invoicing, and cash reconciliation.
Manager
Tim Hortons
Cold Brook, NS
01.2016 - 01.2017
- Managed all aspects of the restaurant's operation to ensure that Tim Hortons' standards for people, product, and cleanliness were upheld.
- Purchased supplies, and managed inventory.
- Oversaw communication with all staff in multiple formats regarding policy.
Customer Service Representative
Bank of Montreal
Wolfville/Kentville, NS
01.2015 - 01.2016
- Provided information regarding the bank's products and services to its customers; resolved customer complaints
Administrative Manager
Computerized Business Solutions/007 Auto Parts
Kentville, NS
01.2005 - 01.2013
- Supervised the day-to-day operations of the administrative department and staff members.
- Managed all RMA's for repairs and replacement of merchandise for customers.
- Ordered and managed office supplies.
- Maintained accurate records and documentation of contracts, and important company documents.
- Organized company events.
- Prepared Service Contracts and updated existing contracts to adherence to company policies and safety standards.
Education
Canadian Investment Funds Certificate - Mutual
IFIC - Written At University of Alberta
Edmonton, AB01.2023
Academic & Career Connections -
Nova Scotia Community College
Dartmouth, NS01.2015
Business Information Technology -
Nova Scotia Community College
Middleton, NS01.2000
Secretarial -
Kingston Bible College
Kingston, NS01.1988
High School Diploma -
Northside Christian Academy
North Sydney, Cape Breton, NSSkills
- Financial Reporting
- Cash Management
- Customer invoicing
- Bank Reconciliation
- Payroll Processing
- Financial transaction processing
- Collections
- Wire Transfers
- Online Payments
- Office Administration
- Correspondence Management
- Organizational Skills
- Attention to Detail
- Database Management
- Customer Follow-up
- Business Efficiency
- Inventory Management
- Staff Recruitment
- Training
- Event Coordination
- Student Loan Processing
- Record Management
- Confidentiality
- Software Training
EDUCATION AND SOFTWARE
- FOIP 2022
- First Aid and CPR 2024
PowerSchool, Atrieve, Dossier/Pasi, Sharepoint, Colleague, MS Office 365,
Level 2 Excel, E-Automate, Google Dock, Unleashed, EVA, Portal, Simply Accounting,
Customer Connect, Microsoft, Matador, Power Campus, APAS
REFERENCES
- Brittany Whiteway, Supervisor - Northwestern Polytechnic College 902-890-5515
- Moira Crowell, Manager Student Accounts - Acadia University 902-306-0523
- Esther Braun, Manager - ATB Financial 825-975-5971
- Sharl Coldwell, Manager/Team Lead - Just Us Coffee 902-599-0520
Timeline
Enrolment Services Assistant
Northwestern Polytechnic
06.2024 - Current
Financial Services Representative
ATB Financial
08.2023 - 05.2024
Administrative Assistant - Temporary Maternity
Sexsmith Secondary School
11.2022 - 06.2023
Student Services/ Registrar's Office/ Office Admin
Acadia University
08.2018 - 01.2022
Finance/Administration
Just Us Coffee Roaster
01.2017 - 08.2018
Manager
Tim Hortons
01.2016 - 01.2017
Customer Service Representative
Bank of Montreal
01.2015 - 01.2016
Administrative Manager
Computerized Business Solutions/007 Auto Parts
01.2005 - 01.2013
Canadian Investment Funds Certificate - Mutual
IFIC - Written At University of Alberta
Academic & Career Connections -
Nova Scotia Community College
Business Information Technology -
Nova Scotia Community College
Secretarial -
Kingston Bible College
High School Diploma -
Northside Christian Academy
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