Angela Coutts
Bracebridge,ON
Summary
I am a dedicated, hard working manager offering years of experience in all areas of operation to ensure effective planning, operation and control of the overall quality of care and services. I am a motivated professional with a strong desire to succeed and enjoy being an effective team player who believes in working together to achieve common goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Director
Muskoka Shores Care Community
04.2013 - 03.2022
- Demonstrated a commitment to the quality of care by providing services according to the vision, mission and values of the Care Community
- The Care Community consisted of 206 residents and 200 staff
- Direct manager of all department managers, indirect manager of all team members
- Planned, directed, coordinated and monitored the overall operational activities of the care community
- Provided financial leadership by managing budgets and monitoring long term fiscal plans
- Developed strong and effective working relationships with stakeholders
- Ensured the hiring of appropriate and adequate staffing levels according to the budget and compliance of Ministry legislation
- Maintained an effective quality and risk management program to ensure legislative regulation and standards were met
- Leader in strategic planning and accreditation activities
- Participated in bargaining and negotiations of Bargaining Collective Agreements
- As well as managing disputes and grievances
- Ensured compliance with all legislation such as, Ministry Acts, regulations, policies and procedures, directives and collective agreements
- Ensured risk management activities, including audits of all departments, to reduce and control potential risks to the safety, security and health of all individuals
- Directed the development, implementation and coordination of employment, orientation, training, compensation, health and safety, benefits and performance management/appraisals
- Effective interpersonal relationships with residents, families, staff, volunteers and stakeholders
- Managed WSIB claims and return to work process for team members
- Managed annual contracts and service agreements with vendors
- Ensured effective IPAC practices within the Care Community
- Planned, directed and coordinated Capital spending projects within the Care Community.
Program Manager
Muskoka Shores Care Community
06.2007 - 04.2013
- To develop, oversee and monitor daily programs and activities to meet the needs of all the residents within the care community
- Planned, coordinated, directed and monitored the effectiveness of all operational activities within the Activation department
- Promoted a resident-centered care approach that included residents, families and team members to deliver programs/activities that met individual resident needs
- Led the development of the annual programs budget
- Managed and monitored all program envelope expenditures
- Ensured effective and efficient procurement and supply control procedures within the department
- Maintained an effective quality and risk management program to ensure legislative regulation and standards were met
- Participated in strategic planning and accreditation activities
- Ensured that policies and procedures were followed and monthly audits completed to eliminate potential risk
- Hired and led an effective orientation and performance management process for team members within the department
- In the absence of the Resident Relations Coordinator and Environmental Manager in the home adopted the role to ensure continuity for residents, staff and family
- Was co-lead on the development, implementation and opening of new convalescent care home area-Transitions
- Promoted and Implemented satisfaction surveys and results for residents and families
- Promoted and implemented staff satisfaction surveys and results while leading the quality of work life committee
- Represented the Health and Safety committee as the manager lead.
Volunteer Coordinator
Muskoka Shores Care Community
10.2006 - 06.2007
- Responsible for the recruitment, interviewing, supervising and training of volunteers to assist with activities throughout the care community
- Worked in collaboration with the program manager and other department managers to place volunteers as requested
- Ensured volunteer files were completed and up to date for orientation and training according to the Ministry Act and Regulations as well as policy and procedures
- Tracked volunteers hours and schedules
- Planned, organized and implemented the volunteer appreciation events
- Worked on promoting and recruitment of volunteers
- Worked closely with local community stakeholders.
Activation Coordinator
Muskoka Shores Care Community
06.1998 - 10.2006
- Implemented activation programs to meet a holistic approach for the residents in the areas of physical, emotional, spiritual, intellectual and social needs
- Implemented and evaluated both individual and group programs including outings, based on assessed needs of the resident
- Transported residents to and from programs of choice
- Set up and cleaned activity areas
- Monitored and documented behaviour and conditions of the residents during programs
- Care planned residents individual needs and assessments.
Education
Long Term Care Administrator Program -
Canadian Health Care Association
12.2013
Activation in Gerontology -
Georgian College
09.2003
Social Service Worker -
Sir Sandford Fleming College
04.1995
Business Fundamentals
Georgian College of Applied Arts And Technology
Barrie, ONSkills
- Operations Management
- Community Engagement
- Contract Management
- Staff Management
- Quality Control
- Human Resources
- Financial Management
- Leadership Development
- Compliance and Regulations
Certification
- Infection Prevention and Control - COVID, 03/2021 - 04/2021, Georgian College of Applied Arts and Technology
- Indigenous Cultural Competency Training, 2018 - 2021, Ontario Federation of Indigenous Friendship Center
- Fire Safety Planning Training for Owners and Operators, 08/2015 - 09/2015, Ontario Fire Marsh Association
- WSIB Health and Safety Certification, 01/2013, Prevention Services
References
References available upon request.
Timeline
Executive Director
Muskoka Shores Care Community
04.2013 - 03.2022
Program Manager
Muskoka Shores Care Community
06.2007 - 04.2013
Volunteer Coordinator
Muskoka Shores Care Community
10.2006 - 06.2007
Activation Coordinator
Muskoka Shores Care Community
06.1998 - 10.2006
Long Term Care Administrator Program -
Canadian Health Care Association
Activation in Gerontology -
Georgian College
Social Service Worker -
Sir Sandford Fleming College
Business Fundamentals
Georgian College of Applied Arts And Technology
- Infection Prevention and Control - COVID, 03/2021 - 04/2021, Georgian College of Applied Arts and Technology
- Indigenous Cultural Competency Training, 2018 - 2021, Ontario Federation of Indigenous Friendship Center
- Fire Safety Planning Training for Owners and Operators, 08/2015 - 09/2015, Ontario Fire Marsh Association
- WSIB Health and Safety Certification, 01/2013, Prevention Services
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