Angela Cooper
Welshtown, NS,NS
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
21
21
years of professional experience
Work History
Branch Manager
Third Party Labour Inc.
03.2008 - 12.2023
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Led daily team meetings to review performance, set targets and motivate staff.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Human Resource Manager
Tender Choice Foods Inc.
02.2003 - 03.2008
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees minimizing financial discrepancies through detailed program management.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Recruited top talent to maximize profitability.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Coordinated technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Liaised between multiple business divisions to improve communications.
- Provided comprehensive case management for ill or injured employees.
- Maintained all Heath and Safety records for training, certifications, inspections and safety committee meetings.
Education
Business And Accounting
Toronto School of Business
Hamilton, ONSkills
- Branch Operations Management
- Interviewing and Hiring
- Operational Reports
- Sales Development
- Performance Reviews
- Relationship Building and Management
- Human Resources Knowledge
- Shift Scheduling
- Coaching and Mentoring
- Proficient in MS Office
- Customer Relationships
- Excellent Work Ethic
Timeline
Branch Manager
Third Party Labour Inc.
03.2008 - 12.2023
Human Resource Manager
Tender Choice Foods Inc.
02.2003 - 03.2008
Business And Accounting
Toronto School of Business
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