Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angela Clark

Edmonton,AB

Summary

Proven to excel in high-volume dining environments, I leveraged my strong work ethic and exceptional customer service skills at Richards Pub to significantly increase sales through effective upselling and guest engagement. My expertise in POS operations and dedication to maintaining cleanliness standards have consistently enhanced dining experiences, earning commendable feedback from both guests and management.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Server

Richards Pub
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Rusty Pelican Restaurant
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Increased sales significantly by upselling higher-end products to customers.

Traffic Control Flagger

Tri Gen
08.2023 - Current
  • Calmly managed clearing of path during passage of emergency vehicles.
  • Provided essential instructions to foremen, crew chiefs and other flaggers.
  • Maintained constant communication with fellow flaggers to ensure smooth coordination of traffic control efforts.
  • Collaborated with construction crews and project managers to establish optimal traffic flow patterns during roadwork operations.

Education

Business Administration - Marketing And Sales

Red Deer Polytechnic
Red Deer, AB

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Order Accuracy
  • Quality Control
  • Suggestive Selling
  • Guest Relations Management
  • Point of sale operation
  • Relationship Management
  • Dining area maintenance
  • Allergy awareness
  • Beverage Preparation
  • Tableside Etiquette
  • Food sales and promotion
  • Order delivery practices
  • Wine service
  • Wine pairing knowledge
  • Point of sale system
  • Dining customer service
  • Positive and professional
  • Calm Demeanor
  • Menu item recommendation
  • Team Player
  • Reliable and Responsible
  • Warm and Friendly

Languages

English
Native or Bilingual

Certification

Pro Serve

Reel Facts

Timeline

Traffic Control Flagger

Tri Gen
08.2023 - Current

Server

Richards Pub

Server

Rusty Pelican Restaurant

Business Administration - Marketing And Sales

Red Deer Polytechnic

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Angela Clark