Angela Clark
Dawson Creek,BC
Summary
Proven leader and adept business manager, I significantly enhanced customer satisfaction and retention at Inner Energy Healing through expert staff management and innovative service expansion. Skilled in decision-making and team leadership, I excel in creating efficient, safe, and client-focused environments, driving business growth and operational excellence. I am not 100% accurate on the dates of my past employment.
Looking to possible change career's. I bring knowledge of addictions, and homelessness. Personal experiences and wide knowledge. I have a valid class 5 drivers license and a dependable vehicle.
Overview
16
16
years of professional experience
Work History
Salon Owner/Operator
Inner Energy Healing
Dawson Creek, BC
06.2017 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
Service Manager
Trail Blazin Power
Dawson Creek, BC
02.2015 - 03.2017
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Owner
Scoobie's Costume Closet
Dawson Creek, BC
02.2012 - 01.2017
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Salesperson
Capital Motors
Dawson Creek, BC
02.2008 - 02.2014
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Asked open-ended questions to determine needs and assisted customers in selecting appropriate merchandise.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Developed and grew leads through repeat business and customer referrals.
- Trained and mentored new sales representatives.
Education
Hot Stone Course -
Focus Body Work
West Kelowna, BC02.2020
Energy Massage -
Focus Body Work
West Kelowna, BC06.2018
Skills
- Employee Training
- Staff Management
- Health and safety
- Appointment Scheduling
- Customer Service
- Business Management
- Scheduling
- Decision-Making
- Customer Service Management
- Goal Setting
- Team Leadership
Languages
English
Native or Bilingual
Timeline
Salon Owner/Operator
Inner Energy Healing
06.2017 - Current
Service Manager
Trail Blazin Power
02.2015 - 03.2017
Owner
Scoobie's Costume Closet
02.2012 - 01.2017
Salesperson
Capital Motors
02.2008 - 02.2014
Hot Stone Course -
Focus Body Work
Energy Massage -
Focus Body Work