Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Angela Chu

Vancouver,BC

Summary

A very organized and resourceful candidate great at building relationships as well as handling projects with tight deadlines. Exceptionally skilled in comprehending client challenges and adept at formulating effective solutions to address their needs. Versatile team player capable of seamlessly transitioning between managerial responsibilities and hands-on tasks as needed.


Overview

8
8
years of professional experience

Work History

Operations Manager

Top Shanghai Restaurant
02.2018 - 01.2022
  • Improved operational efficiency by implementing new POS system which allowed customers order themselves
  • Provided support to the team in effectively addressing challenging situations with customers.
  • Executed all marketing campaigns to increase brand awareness and fostering customer loyalty
  • Established strategic partnerships with vendors to enhance and drive sales growth.

Applications Team Manager

Merchant Growth
07.2016 - 12.2018
  • Enhanced communication channels between sales brokers and the applications team.
  • Collaborated with brokers and the application team to formulate strategies resulting in monthly sales exceeding 1 million.
  • Designed spreadsheets to streamline and monitor the loan application processes efficiently.
  • Executed quarterly performance reviews, bi-weekly individual meetings, and weekly team meetings.


Educator

Lululemon Athletica
09.2015 - 06.2016
  • Managed live chat, email, and phone inquiries efficiently while consistently meeting hourly performance benchmarks.
  • Offer immediate support to the communication channel requiring assistance.
  • Gain knowledge in new and upcoming products.

Assistant Manager

Townshoes Limited
02.2015 - 09.2015
  • Responsible for collecting daily cash sales and financial reporting.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours.
  • Ensured the store was clean and organized to elevate customer experience.


Production Manager

Veg Expo Ltd.
01.2014 - 01.2015
  • Developed detailed spreadsheets to facilitate organization of the entire event.
  • Implemented marketing initiatives to raise awareness for the expo.
  • Conducted targeted cold calls and engaged in door-to-door outreach to attract vendors and speakers to the expo.
  • Gathered volunteers to assist with day-of operations.
  • Offered day-of coordination to promptly address any arising issues and ensure the seamless execution of the event.
  • Collaborated with the Vancouver Convention Centre to ensure adherence to specified layouts and compliance with established protocols.

Education

Diploma - Event Management

Arts Institute
Vancouver

Skills

  • Database, spreadsheet, and word processing software
  • Workflow Optimization
  • Process Improvement
  • Proficient in business writing and verbal communication
  • Operations Management
  • Decisive problem solver in challenging situations

Languages

English
Chinese (Cantonese)

Timeline

Operations Manager

Top Shanghai Restaurant
02.2018 - 01.2022

Applications Team Manager

Merchant Growth
07.2016 - 12.2018

Educator

Lululemon Athletica
09.2015 - 06.2016

Assistant Manager

Townshoes Limited
02.2015 - 09.2015

Production Manager

Veg Expo Ltd.
01.2014 - 01.2015

Diploma - Event Management

Arts Institute

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Angela Chu