Angela Chartrand
St. Thomas,ON
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in a fast-paced environment. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated and
able to perform effectively in an independent or team environment.
Overview
8
8
years of professional experience
Work History
Scheduling Resource Clerk
St. Thomas Elgin General Hospital
01.2024 - Current
- Responsible for creating hospital staff schedules based on union rules, availability, and time off
- Daily management and correction of staff timecards within a computerized time & attendance system
- Ongoing communication with managers to coordinate activities related to the scheduling process
- Assist in resolving any payroll discrepancies
- Collaborate with team members to complete extra tasks such as data entry to meet deadlines.
- Working Knowledge of several collective agreements
- Daily use of Microsoft Word, Excel, & Outlook
Administrative Assistant/Receptionist
Cambridge Audiology
07.2021 - 07.2023
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate requests
- Oversaw the scheduling of patient appointments efficiently; optimizing the time & schedules of 3 Audiologists
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Managed filing systems, entered data to EMR system and completed other clerical tasks
- Faxed all reports & correspondence to Doctors offices, Schools, & Third Parties
- Billed and reconciled all third party payments
- Assisted in minor repairs to hearing aids or sent out via Courier for repair
- Managed day to day finances by reviewing and processing Accounts Receivable
- Daily use of Microsoft Word, Excel, & Outlook
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Assisted coworkers and staff members with special tasks on a daily basis
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
Administrative Assistant/Receptionist
Aldershot Audiology
09.2019 - 07.2021
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed phone and email correspondence, handled incoming and outgoing mail and faxes
- Oversaw all scheduling of patient appointments efficiently while optimizing the time & schedule of the Audiologist
- Managed filing systems, entered data to EMR system and completed other clerical tasks
- Billed and reconciled all third party payments
- Assisted in minor repairs to Hearing Aids or sent out via Courier for repair
- Handled currency and credit transactions quickly and accurately
- Daily use of Microsoft Word, Excel, & Outlook
- Implemented a record filing system to improve document organization and management
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Created and maintained databases to track and record customer data
- Processed customer orders accurately and within agreed timeframes to meet service standards
Administrative Assistant/Receptionist
Toyota Motor Manufacturing Canada
01.2016 - 01.2019
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeted team members
- Triaged to determine what care was required, then facilitated by coordinating appropriate caregivers and assisted when possible
- Booked appointments with company Doctor using EMR
- Received and sorted incoming mail, faxes and distributed to the recipient
- Copied documents & medical files upon request
- Prepared, faxed & charted all WSIB forms & paperwork
- Calculated numbers & completed all earnings information required for WSIB
- Assisted coworkers and staff members with special tasks on a daily basis
- Ran an Orthopedic Specialist Clinic within the Health Centre
- Dealt with complaints & help resolve any conflicts
Education
College diploma - Healthcare Administration
Conestoga College
Cambridge, ONCollege diploma - Developmental Services Worker
Cambrian College
Sudbury, ONReferences Available Upon Request
Skills
- Detail oriented
- Multitasking
- Oral and written communication
- Time management
- Organization
- Billing
- Data Entry
- Microsoft Word, Excel, PowerPoint
- Customer and client relations
- Record & File Maintenance
- Document Preparation
- Scheduling
Timeline
Scheduling Resource Clerk
St. Thomas Elgin General Hospital
01.2024 - Current
Administrative Assistant/Receptionist
Cambridge Audiology
07.2021 - 07.2023
Administrative Assistant/Receptionist
Aldershot Audiology
09.2019 - 07.2021
Administrative Assistant/Receptionist
Toyota Motor Manufacturing Canada
01.2016 - 01.2019
College diploma - Healthcare Administration
Conestoga College
College diploma - Developmental Services Worker
Cambrian College
References Available Upon Request
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