Angela Charest
St Sophie De Levrard,QC
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Mail Distributor
Canada Post
01.2015 - Current
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining professionalism at all times.
- Proactively identified areas for process improvement, recommending actionable solutions to management for enhanced productivity and efficiency.
- Adhered to strict safety guidelines while handling hazardous materials, protecting both employees and customers from potential harm.
- Developed strong relationships with clients by providing reliable service and consistent communication regarding their mail distribution needs.
- Collaborated with other departments for seamless coordination during peak mailing seasons, resulting in reduced backlog and improved delivery performance.
- Conducted quality control checks on outgoing parcels, ensuring accurate labeling and postage compliance before dispatching for delivery.
Sales Associate
UPS
01.2012 - 11.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Office Administrative Assistant
UPS
12.1999 - 01.2012
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
Education
No Degree - Social Sciences
Dawson College
Montreal, QCHigh School Diploma -
Westmount High School
Westmount, QCSkills
- Hand-Eye Coordination
- Confidentiality Awareness
- Problem-solving skills
- Deadline-oriented
- Production goal setting
Languages
English
Elementary
Timeline
Mail Distributor
Canada Post
01.2015 - Current
Sales Associate
UPS
01.2012 - 11.2014
Office Administrative Assistant
UPS
12.1999 - 01.2012
No Degree - Social Sciences
Dawson College
High School Diploma -
Westmount High School
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