Angela Cervantes
Toronto,ON
Summary
Organized Administrative Office Specialist and Sales Associate known for high productivity and efficient task completion. Specialize in effective communication, time management, and data entry, ensuring smooth office operations. Excel at problem-solving, adaptability, and teamwork to navigate challenges effectively. As a motivated HR student, I combine my passion for human resources with practical skills gained from working as an office administrator and sales associate. My strong work ethic, attention to detail, and excellent communication abilities make me an asset to any HR team. I am eager to contribute my knowledge and learn from experienced professionals in an HR internship setting. Seeking opportunities to enhance my skills and drive positive organizational change.
Overview
4
4
years of professional experience
Work History
Administrative Office Specialist
Professional Pest Control Services
Toronto, Ontario
08.2024 - Current
- Assisted in the preparation of reports, presentations, and other documents.
- Answered emails from customers regarding inquiries or complaints promptly.
- Developed efficient procedures to streamline administrative processes.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
Beauty Sales Associate
Sukoshi Mart
Toronto, Ontario
11.2023 - Current
- Greeted customers upon arrival and provided assistance with product selection.
- Assisted in setting up displays, restocking shelves, and keeping the store clean and organized.
- Maintained accurate records of inventory levels, including tracking orders for out-of-stock items.
- Assisted customers in finding appropriate skin care solutions by recommending specific products.
- Provided excellent customer service by responding promptly to inquiries via phone or email.
- Maximized sales by cross-selling and upselling higher-profit products.
Commission Sales Associate
Pandora
Toronto, Ontario
10.2022 - 01.2023
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Tracked sales performance metrics to identify trends in the market place.
- Developed promotional strategies to increase sales volume.
Crew Trainer
Mcdonalds
Toronto, Ontario
04.2021 - 05.2022
- Provided training to new crew members on proper customer service techniques and store policies.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Assisted with onboarding of new hires by explaining job duties and expectations.
- Conducted weekly reviews of employee performance to ensure compliance with established procedures.
- Observed staff during shift work to identify areas for improvement and provide feedback accordingly.
- Developed comprehensive training plans based on individual needs and skill gaps.
Education
Some College (No Degree) - Human Resources- Business Administration
Durham College
Oshawa, ONSkills
- Microsoft Office Suite
- Team Collaboration
- Customer outreach
- Database entry
- Product and Service Promotion
- Analytical Thinking
References
References available upon request.
Timeline
Administrative Office Specialist
Professional Pest Control Services
08.2024 - Current
Beauty Sales Associate
Sukoshi Mart
11.2023 - Current
Commission Sales Associate
Pandora
10.2022 - 01.2023
Crew Trainer
Mcdonalds
04.2021 - 05.2022
Some College (No Degree) - Human Resources- Business Administration
Durham College
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