Angela Castillo
Manteca
Summary
Highly enthusiastic customer service professional with ten years client interface experience.
Overview
27
27
years of professional experience
Work History
In Home Care Provider
IHSS
11.2020 - Current
- Improved patient comfort by providing compassionate and attentive care in their homes.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Demonstrated adaptability when faced with changes in client health conditions or schedules, adjusting care plans accordingly to maintain optimal support levels.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Office Assistant
Sky Duenas Paralegal Services
08.2018 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Customer Service Representative/Teller
Valley First Credit Union
02.2017 - 06.2018
- Developed and managed relationships with customers to increase customer loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Electronic Remittance Specialist
Med America Billing Services, Inc.
02.2015 - 06.2016
- Post Electronic Payments and Denials in PARM application and CPU/AS400 billing system
- Review, prepare and balance EFT Deposits
- Maintain payer spreadsheets for payer denials
- Researched suspense accounts for transfer of funds to appropriate patient accounts
- Contacted insurance carriers and utilized payer websites to obtain necessary information for processing of EFT deposits
- Also maintained current knowledge of payment posting practices
Payment Poster
Med America Billing Services, Inc.
01.2010 - 02.2015
- Posted payments to patient accounts and balanced what was posted
- Reviewed Explanation of Benefit and/or contract to ensure proper payment is applied or adjustment is made on account
- Identified the need of appeal, refund and secondary billing
- Re-processed denied claims and appealed underpaid claims
Assistant Manager
Washington Mutual Bank
02.2007 - 04.2008
- Was responsible for overseeing the daily operations of all bank activities
- Scheduled workflow for eleven employees to make sure that we were on track to hit our monthly targets
- Scheduled monthly work schedules
- Took care of customer service issues on a daily basis
- Was also responsible for keeping upper management informed of daily work progress
- Supervised employees to make sure that all compliance issues were handled in a timely and efficient manner
Operations Supervisor
Washington Mutual Bank
06.2002 - 02.2007
- As Operations Supervisor I was assigned the duty of taking care of monthly audits in the bank so that we would be in compliance and to make sure that we passed the semi-annual Audit
- Also, I was in charge of all daily operations of the bank
- Some of the duties included training all new employees, assisting with daily teller transactions, ordering cash, loading cash dispensers, servicing ATM machines, coaching employees as well as performing yearly reviews for all tellers
Teller/Sr. Teller
Washington Mutual Bank
01.1998 - 02.2002
- Processed cash withdrawals
- Adhered to bank security and audit procedures
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Examined checks for identification and endorsement
- Entered member transaction data into the online banking software
- Processed treasury, tax and loan payments
- Reported daily averages and shortages to the operations department
- Supplied tellers with coin and currency as needed
- Maintained confidentiality of bank records and client information
- Directed specific questions to appropriate branch personnel
- Delivered prompt, accurate and excellent customer service
Education
High School Diploma - General
Tracy Joint Unified High School
Tracy, CA01.1982
Skills
- Strong organizational skills
- Active listening skills
- Conflict resolution
- Energetic work attitude
- Customer service
- Team player
Accomplishments
- Preserved an accuracy of 95% during six years of employment.
Career Overview
Highly enthusiastic customer service professional with ten years client interface experience.
Timeline
In Home Care Provider
IHSS
11.2020 - Current
Office Assistant
Sky Duenas Paralegal Services
08.2018 - Current
Customer Service Representative/Teller
Valley First Credit Union
02.2017 - 06.2018
Electronic Remittance Specialist
Med America Billing Services, Inc.
02.2015 - 06.2016
Payment Poster
Med America Billing Services, Inc.
01.2010 - 02.2015
Assistant Manager
Washington Mutual Bank
02.2007 - 04.2008
Operations Supervisor
Washington Mutual Bank
06.2002 - 02.2007
Teller/Sr. Teller
Washington Mutual Bank
01.1998 - 02.2002
High School Diploma - General
Tracy Joint Unified High School
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