Angela Carchidi
Bowmanville,Canada
Summary
Highly motivated and market-conscious professional with a diverse professional background in healthcare management and adjacent sales activities. Valued for advancing business performance, advancing customer care and retention, and exceeding aggressive targets. Driven to meet and surpass quality standards and revenue targets with existing clientele while expanding the customer base through strategic prospecting, innovation, and client experience coordination.
Overview
34
34
years of professional experience
Work History
Manager, Volunteer Resources
Ross Memorial Hospital
04.2022 - 07.2024
- Developed and communicated the department's annual goals and objectives, ensuring alignment with the overarching objectives and short—and long-term vision of Ross Memorial Hospital
- Coordinated and hosted volunteer appreciation events to recognize and celebrate their contributions
- Attracted and recruited qualified volunteers through targeted outreach strategies and selection processes that help pair individuals’ skills and competencies with departmental needs - delegated engaging roles to volunteers that utilized their skills effectively and enhanced their overall experience with RMH
- Coordinated and implemented comprehensive policies and procedures to guide volunteer engagement and ensure operational efficiency
Account Manager
Bunzl Cleaning and Hygiene
09.2021 - 03.2022
- Developed and maintained a diverse portfolio of new clients, strategically targeting key market segments (industrial, education, healthcare, and business service contractors) to drive business growth
- Led consultative selling initiatives that focused on understanding client needs, providing tailored solutions, and fostering long-term relationships
- Designed and implemented comprehensive marketing strategies that effectively communicated brand value and enhanced market presence
- Ensured strong profitability across all product categories by optimizing pricing structures and conducting thorough market analysis to identify opportunities for increased margin
Account Manager
Wood Wyant
06.2015 - 09.2021
- Led organic growth initiatives through consultative selling, fostering strong client relationships
- Increased territory revenue by optimizing profit margins and acquiring new customer accounts
- Recognized as the top sales performer in the specialty chemicals and equipment divisions on a national level
- Delivered presentations and training sessions for clients to drive product performance in assigned categories
- Collaborated strategically with manufacturers and purchasing groups to drive collective success
Administrator
Chartwell Trilogy
12.2014 - 06.2015
- Led the implementation and evaluation of Quality Improvement Programs, ultimately enhancing operational efficiency and patient care
- Monitored operating budgets and capital projects to ensure alignment with organizational objectives
- Recruited managers, physicians, and registered nurses, helping foster high clinical quality standards
- Conducted thorough investigations and follow-ups on reports of abuse, ensuring safety and compliance with Ministry of Health Standards and legislation - promptly addressing and resolving complaints
- Maintained occupancy levels and diversified revenue streams, consistently achieving financial targets
- Chaired various internal and external committees to foster collaboration and stakeholder engagement
- Developed strategic plans for all departments to align operational goals with the organization’s vision
Account Manager, Healthcare Specialist
Atlas Graham
01.2013 - 01.2014
- Onboarded by the company to a newly created role focused on developing a previously underperforming healthcare market segment
- Implemented innovative strategies to expand the customer base while thoroughly analyzing individual customer needs
- Held accountability for promoting Atlas Graham products across the healthcare sector, establishing profitable and trusted relationships with new clients that led to increased sales revenue and enhanced brand loyalty
- Collaborated with customers to assess and address educational requirements for staff, delivering impactful training presentations to end users and distributor partners
- Successfully completed the annual business plan and presented it to the Regional Sales Manager and CEO, demonstrating a commitment to strategic growth and performance excellence
Program Manager
Extendicare Oshawa
01.1991 - 01.2012
- Between 1991 – 2005, coordinated all recreational, volunteer, pastoral, care and restorative care programs and piloted a Staff Education program
- Enlisted in 2010 by the new administrator to restructure staffing, programs, documentation, and policies to align with clinical best practices, resident care needs, and MOHLTC legislation within the program department
- Led Accreditation efforts, ensuring all documentation requirements were met
- Co-facilitated various human resources initiatives, including performance improvement plans and absenteeism management
- Developed a new service delivery model for long-term, convalescent, and restorative care, which included hiring an external physiotherapy provider
Clinical Manager
Oshawa Community Health Centre
01.2006 - 01.2009
- Directed the recruitment and retention of physicians and regulated health professionals with a focus on strategic growth
- Spearheaded the development and implementation of the Diabetes Program for South Oshawa
- Actively represented the agency on various community committees, successfully securing funding for 1.5 full-time physicians to meet the demands of population growth
- Led the coordination of the diversity committee and established comprehensive training strategies and policies for the organization
- Managed critical projects, including Strategic Planning, Pandemic Planning, and Performance Outcome Management, ensuring alignment with organizational goals
- Completed all reporting requirements for the Central East LHIN and MOHLTC with precision
- Addressed customer concerns proactively, providing thorough written follow-ups
- Played a crucial role in fundraising initiatives, including the Mayor’s Golf Tournament, and confidently assumed responsibility for the agency in the absence of the Executive Director
Education
Training & Certification - San'Yas Anti-Racism Indigenous Cultural Safety Training Program
Provincial Health Services Authority
01.2024
Master’s Certificate - Health Care Management
York University
01.2008
Honours Diploma - Gerontology
Seneca College
01.1990
Skills
- Senior Account Management
- Staff Training & Mentorship
- Team Education
- New Business Development
- Budget Oversight/Maintenance
- Healthcare Program Oversight
- Client Relationship Management
- Operations & Administration
Timeline
Manager, Volunteer Resources
Ross Memorial Hospital
04.2022 - 07.2024
Account Manager
Bunzl Cleaning and Hygiene
09.2021 - 03.2022
Account Manager
Wood Wyant
06.2015 - 09.2021
Administrator
Chartwell Trilogy
12.2014 - 06.2015
Account Manager, Healthcare Specialist
Atlas Graham
01.2013 - 01.2014
Clinical Manager
Oshawa Community Health Centre
01.2006 - 01.2009
Program Manager
Extendicare Oshawa
01.1991 - 01.2012
Master’s Certificate - Health Care Management
York University
Honours Diploma - Gerontology
Seneca College
Training & Certification - San'Yas Anti-Racism Indigenous Cultural Safety Training Program
Provincial Health Services Authority