Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Angela Cameron

Prince Rupert,BC

Summary

Dynamic Supervisor at CEVA Logistics Inc. with a proven track record in staff management and operations management. Enhanced team productivity through strategic planning and effective training, resulting in improved customer satisfaction. Skilled in decision-making and conflict resolution, fostering a collaborative environment that drives success.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Supervisor

CEVA Logistics Inc.
01.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.

Customer Service Manager

Walmart
09.2008 - 12.2015
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Administrative Coordinator

Quickload Logistics
06.2016 - 12.2020
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Maintained a well-organized filing system to ensure easy access to important records and documents.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.

Dispatcher

Skeena Taxi
08.1996 - 09.2008
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.

Education

Bedford Road
Saskatoon, SK

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Strategic planning
  • Staff development
  • Staff discipline
  • Team building
  • Operations management

Languages

English
Full Professional

Certification

Have forklift ticket

First Aid certificate

Timeline

Supervisor

CEVA Logistics Inc.
01.2021 - Current

Administrative Coordinator

Quickload Logistics
06.2016 - 12.2020

Customer Service Manager

Walmart
09.2008 - 12.2015

Dispatcher

Skeena Taxi
08.1996 - 09.2008

Bedford Road

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Angela Cameron