Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Burnell

Victoria,BC

Summary

Dynamic professional with extensive experience in customer service and sales as an Independent Scentsy Consultant. Recognized for building lasting relationships and delivering exceptional product knowledge, resulting in high client satisfaction rates. Expertise in communication and time management has driven consistent team success. Committed to integrity and focused on exceeding expectations in all interactions.

Overview

10
10
years of professional experience

Work History

Independent Scentsy Consultant

Scentsy contractor
Victoria , BC
05.2021 - Current
  • Identify needs of customers promptly and efficiently.
  • Approach customers and engaged in conversation through use of effective interpersonal and people skills.
  • Complete purchases and received and processed cash or credit payment.
  • Provide excellent customer service, resolving issues and answering queries promptly.
  • Answer customer inquiries regarding product features, pricing, and availability.
  • Recommend , selected and located merchandise based on customer desires.
  • Assist customers with product selection, inquiries, and purchase decisions.
  • Foster a positive relationship by recognizing individual achievements of my team members

Special Education Assistant

Self Design
Victoria, British Columbia
09.2015 - Current
  • Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
  • Supported students with personalized accommodations, extra assistance and educational assessments.
  • Provided one-on-one support to students to help them reach their educational goals.
  • Offered students personalized educational, behavioral and emotional support.
  • Encouraged independence among special education learners by teaching self-help skills such as personal hygiene routines or communication techniques.
  • Worked with students with specialized needs to accomplish tasks and build practical skills.

Personal Support Worker

Self employed
Victoria, British Columbia
08.2015 - Current
  • Assist clients with bathing, dressing, daily hygiene care and grooming.
  • Perform light housekeeping duties such as , washing dishes, seeping, general tidying, laundry
  • Drive clients in community
  • Follow care plan and directions to administer medications.
  • Develop strategies and interventions to improve social skills, communication, behavior, daily living activities, and other areas of need.
  • Consult regularly with parents about their child's strengths and challenges associated with having autism

Travel Consultant

Travel Best Bets
Victoria , Bc
07.2015 - Current
  • Verify accuracy of all documents related to customer's trip before issuing tickets.
  • Converse with customers to determine destination, mode of transportation and accommodations.
  • Respond promptly to customer inquiries via phone, email or in-person contact.
  • Provide customers with detailed information about travel destinations and packages.
  • Monitor changes in travel reservations and informed clients of any updates or adjustments.
  • Ask open-ended questions to best understand client needs and determine best travel offerings.
  • Offer exemplary customer service to new and existing clients, which helped build lasting relationships and secure repeat clients
  • Conduct research on new destinations and attractions to expand product portfolio.
  • Research hotels and airfare options to best meet client needs and expectations
  • Process credit and debit payments and handled confidential information with discretion.

Education

Bachelor of Arts - Child And Youth Care Graduated with Distinction

University of Victoria
Victoria, BC
11-1995

Early Childhood Care And Education, Infant Toddler and Special needs - Early Childhood Education

Camosun College
Victoria, BC
06-1991

Skills

  • Customer service
  • Sales techniques
  • Product knowledge
  • Communication skills
  • Integrity and honesty
  • Self-motivation
  • Time management
  • Relationship building
  • Excellent communication
  • Public speaking
  • Travel planning
  • Problem solving
  • Team collaboration
  • Patience and encouragement consistency
  • Consistency

References

References available upon request.

Timeline

Independent Scentsy Consultant

Scentsy contractor
05.2021 - Current

Special Education Assistant

Self Design
09.2015 - Current

Personal Support Worker

Self employed
08.2015 - Current

Travel Consultant

Travel Best Bets
07.2015 - Current

Bachelor of Arts - Child And Youth Care Graduated with Distinction

University of Victoria

Early Childhood Care And Education, Infant Toddler and Special needs - Early Childhood Education

Camosun College

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Angela Burnell