Angela Branum
New Norway,Canada
Overview
12
12
years of professional experience
Work History
Pharmacy Assistant
Safeway
02.2022 - Current
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Re-stocked shelves with prescribed medications and health care products.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Organized pharmacy area to maintain clean and orderly environment.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Generated labels for prescriptions and maintained accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Pharmacy Clerk
Loblaw
09.2016 - 01.2022
- Greet customers and discuss type, quality and quantity of merchandise or services sought for purchase, rental or lease
- Advise customers on use and care of merchandise, and provide advice concerning specialized products or services
- Estimate or quote prices, credit terms, trade-in allowances, warranties and delivery dates
- Prepare merchandise for purchase, rental or lease
- Prepare sales, rental or leasing contracts and accept cash, cheque, credit card or automatic debit payment
- Assist in display of merchandise
- Maintain sales records for inventory control
- Operate computerized inventory record keeping and re-ordering systems
- May conduct sales transactions through Internet-based electronic commerce
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Enhanced customer satisfaction by providing efficient and accurate prescription filling services.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Aided in the reduction of prescription errors by meticulously verifying patient information and medication details.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Collaborated with healthcare professionals to provide seamless patient care, addressing inquiries regarding medications and dosages.
- Enhanced pharmacy operations by accurately dispensing prescribed medications to patients.
- Maintained strict confidentiality and compliance with HIPAA regulations, ensuring patient privacy.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Facilitated smooth workflow, organizing prescription orders for efficient processing.
- Trained new pharmacy assistants, sharing best practices for medication dispensing and customer service.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Ensured clean and organized work environment, complying with safety and hygiene standards.
- Reduced waiting times for patients by implementing more efficient prescription filling process.
- Improved patient safety with diligent verification of prescriptions for accuracy and interactions.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Re-stocked shelves with prescribed medications and health care products.
- Verified patient information to correctly dispense medications.
- Greeted customers at counter and provided excellent customer service.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Organized pharmacy area to maintain clean and orderly environment.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Generated labels for prescriptions and maintained accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Volunteer
Neighbour Aide
05.2013 - 09.2015
- Stocked shelves, stock rotation, filled food hampers, received goods, emptied and sorted donations
Education
Bachelor of Fine Art - Honours
05.1993
Skills
- Kroll software
- Customer communication
- Order management
- Cash register operation
- Data entry
- Billing information
- Knowledge of drug names and generics
Languages
English
Professional Working
Timeline
Pharmacy Assistant - Safeway
02.2022 - Current
Pharmacy Clerk - Loblaw
09.2016 - 01.2022
Volunteer - Neighbour Aide
05.2013 - 09.2015
University of Manitoba - Bachelor of Fine Art, Honours