Angela Bongomin
Kelowna
Summary
Professional with strong background in client case management. Skilled in patient advocacy, care planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Withdrawal Management Worker
The Bridge Services
07.2024 - Current
- Facilitated and assisted with new client Intakes and care plan creation.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Residential Youth Worker
Boys and Girls Club
06.2024 - Current
- Participated in the assessment, goal setting and progress evaluation of children / youth alongside mental health clinician and behavioral consultant and each youth’s Circle of Care.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
Specialized Care Worker
ARC Programs LTD
06.2020 - Current
- Aided residents with daily tasks and provided emotional support when needed.
- Documented and administered medication.
- Effectively communicated key updates pertaining to the residents through a detailed log system.
Tenant Support Worker
CMHA Kelowna
04.2022 - 03.2023
- Assisted tenants in accessing community resources, including healthcare, social services and financial assistance programs.
- Conducted assessments to identify strengths, challenges and goals.
- Provided crisis intervention and emotional support when appropriate.
- Document and administered medication.
Senior Program Leader
Boys and Girls Club
05.2019 - 06.2021
- Developed curriculum and daily activity plans for after school program.
- Coordinated and lead daily STEM, creative arts and physical activities for program participants.
- Supervised participant activities to address behavioral issues and promoted a fun, safe and inclusive environment.
Education
BA - Psychology
Athabasca University
Luther College High School
Regina, SK06-2016
Skills
- Organization & office management
- Program planning
- Case management
- Multidisciplinary team collaboration
Certification
- Emergency First aid and CPR
- Non-violent Crisis Intervention
- MANDT
- Asist Training*
- Food Safe Level1*
- Fire Suppression Training*
- Complex Trauma Training
*Certificate is due for renewal.
Timeline
Withdrawal Management Worker
The Bridge Services
07.2024 - Current
Residential Youth Worker
Boys and Girls Club
06.2024 - Current
Tenant Support Worker
CMHA Kelowna
04.2022 - 03.2023
Specialized Care Worker
ARC Programs LTD
06.2020 - Current
Senior Program Leader
Boys and Girls Club
05.2019 - 06.2021
BA - Psychology
Athabasca University
Luther College High School
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