Angela Billingsley
Edmonton
Summary
Well-qualified Quality Assurance, Culinary and Operations Manager proficient in documentation, reporting and compliance standards. Meticulous and methodical professional with a deep understanding of manufacturing and production operations. Bringing over 20 years of related experience and holding a degree in Nutrition and Food Science.
Overview
16
16
years of professional experience
Work History
Product Development & QA Specialist
Top Health Ingredients
03.2022 - Current
- Spearheaded new product development initiatives, driving innovation within the company''s offerings.
- Participated in regular meetings with cross-functional teams, offering insights based on inspection findings that informed decision-making processes related to product development and manufacturing improvements.
- Assisted in the development of marketing materials to promote company services and products effectively.
- Coached and mentored junior staff members, fostering professional development and increasing departmental productivity.
- Ensured compliance with food regulations by maintaining accurate documentation and records of quality assurance activities.
- Maintained a clean and organized work environment in accordance with company policies and regulatory requirements, promoting a culture of safety.
- Evaluated supplier performance through regular audits, strengthening relationships while upholding high-quality expectations for raw materials received.
- Tasted or smelled foods or beverages to evaluate whether flavors met specifications or to select samples with specific characteristics.
- Streamlined sample management procedures by developing an efficient tracking system, reducing errors in documentation and improving overall turnaround time for results.
Production Manager
Canyon Creek Soup Co.
09.2021 - 11.2021
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Resolved issues quickly to maintain productivity goals.
- Established clear priorities and production quality standards.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Helped with onboarding of over 15 employees for new weekend shift
HACCP Coordinator
Blends Inc
04.2019 - 05.2021
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated food safety management team
- Reported all malfunctions to production executives to ensure immediate action
- Specified quality requirements of raw materials with suppliers
- Collected production samples regularly and performed detailed quality inspections
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Developed standard operating procedures and document workflows for current and future process steps
- Achieved target of zero (0) non conformities for 2020 FSSC 22000 audit
Business Owner
Urban Pierogies / Habitual Health
07.2016 - 07.2018
- Customer service skills as it relates to acquiring new customers, customer inquiries and conflict resolution
- Launching of over 2 dozen new products including labeling, nutrition fact table development, marketing and sales
- Chef and baking experience as it relates to raw, gluten free, sprouted, dairy-free, meat-free, bio-available organic foods
- Building relationships with current local suppliers and farmers Continuous research on emerging trends as related to processes and healthy ingredients
- Production planning based on batch sizes and processes required of each specific product; such as sprouting, fermenting and cooking times
- Maintained quality assurance and customer satisfaction objectives
- Performed thorough inspections of incoming materials and outgoing products
Operations Manager / Quality Assurance Manager
Wow! Factor Desserts
07.2008 - 07.2016
- Supervised in union environment
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs by over 15%
- Research & Development for over 3 dozen new or existing products
- Continuous learning of new processes and available production equipment through trade shows, meeting with sales people and performing additional research
- Hired and managed staff, overseeing and personal grievances
- Inspected finished products for quality and adherence to specifications
- Monitored production processes and adjusted schedules
- Planned and laid out work to meet production and schedule requirements
- Adhered to all applicable regulations, policies and procedures for health, safety and environmental compliance
- Worked with managers to implement company's policies and goals
- Troubleshoot problems with equipment, devices or products
- Managed safety and accident prevention programs by reinforcing culture of safety
- Collected production samples regularly and performed detailed quality inspections
- Prepared and maintained production reports and personnel records
- Established internal control systems by updating audit programs
- Identified control gaps in processes, procedures and systems
Education
Some College (No Degree) - Management Studies
University of Alberta Faculty of Extension
Edmonton, AB2017
Bachelor of Science - Nutrition & Food Science
University Of Alberta
Edmonton, AB2008
Culinary Arts Certificate - undefined
Vancouver Island University
Nanaimo, B.C.2000
Skills
- Team liaison
- Interpersonal and written communication
- Safety and Regulatory compliance
- Training & Development
- Quality Control
- Continuous Improvement
- Production Management
- Training and mentoring
Interests
VOLUNTEER WORK
, Young Chefs Program - 2007
Involved cooking with ten youths aged 9 to 11 at the Stony Plain
Youth Centre. Focus was on teaching the youths to prepare foods
that were both cost efficient and nutritious. Recipes were formulated
prior to the start of the program and reviewed with the participants
Timeline
Product Development & QA Specialist
Top Health Ingredients
03.2022 - Current
Production Manager
Canyon Creek Soup Co.
09.2021 - 11.2021
HACCP Coordinator
Blends Inc
04.2019 - 05.2021
Business Owner
Urban Pierogies / Habitual Health
07.2016 - 07.2018
Operations Manager / Quality Assurance Manager
Wow! Factor Desserts
07.2008 - 07.2016
Bachelor of Science - Nutrition & Food Science
University Of Alberta
Culinary Arts Certificate - undefined
Vancouver Island University
Some College (No Degree) - Management Studies
University of Alberta Faculty of Extension
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