ANGELA BERNDT
San Diego
Summary
Client-focused professional with a passion for helping others and building strong relationships. Experienced in leadership, customer support and communication with a proven ability to create positive productive environments, resolve concerns, and support team success.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
CSR Supervisor
West Coast Animal Hospital
San Diego
07.2024 - Current
- Supervise customer service team to ensure high-quality client interactions.
- Resolve client complaints promptly, fostering strong client relationships.
- Train staff on effective communication and problem-solving techniques.
- Manage scheduling and workflow to optimize company success.
- Collaborated with veterinarians to address client inquiries and concerns effectively.
Client Service Shift Lead
Bishop Ranch Veterinary & Urgent Care
San Ramon
01.2017 - 06.2024
- Supervised daily operations, enhancing workflow and ensuring high-quality patient care.
- Responded to customer inquiries and complaints in a professional manner.
- Trained and mentored staff on best practices in veterinary protocols and customer service.
- Fostered positive environment by resolving employee conflicts and facilitating clear communication to reduce misunderstandings.
- Oversaw completion of departmental tasks, including updating client records, emails, insurance, and processing hospital forms.
- Coordinated lunch and break schedules, monitored employee attendance, and adjusted schedules to maintain adequate coverage.
Education
Psychology - major
CHABOT COLLEGE
09.2014 - 06.2017
Skills
- Customer support
- Leadership
- Conflict Resolution
- Problem Solving
- Organization
- Time Management
- Team Collaboration
- People Development
- Communication
- Administrative
Certification
- People First Productivity Solutions: Workplace Conversations
- De-Escalation Training
- Crucial Accountability Conversations
- Life Coach Certification
Timeline
CSR Supervisor
West Coast Animal Hospital
07.2024 - Current
Client Service Shift Lead
Bishop Ranch Veterinary & Urgent Care
01.2017 - 06.2024
Psychology - major
CHABOT COLLEGE
09.2014 - 06.2017