Angela Bedell
Barstow
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional service to a wide variety of clients. Proven ability to assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Highly motivated customer service professional offers history of increasing customer satisfaction and loyalty through outstanding customer service. Skilled in handling customer inquiries, resolving customer issues, and providing excellent customer service. Possesses a strong knowledge of customer service principles and best practices.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
21
21
years of professional experience
Work History
Team Lead Manager
Crocs
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Customer Service Associate
Kohl's
09.2006 - 10.2007
- Demonstrated strong communication skills while interacting with customers over the phone, and in person
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Responsible for closing out registers and counting the cash drawer
Front End Supervisor
Ross Dress For Less
10.2003 - 09.2006
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Trained and mentored team members to achieve front end operational goals
- Resolved customer inquiries and complaints in a timely manner
- Kept checkout areas clean and organized by delegating tasks to team members
- Closed out registers and made sure the appropriate amounts of cash were in register drawers
Education
HIGH SCHOOL DIPLOMA -
Apple Valley High School
Apple Valley, CA06.2003
Skills
- Customer Service
- Refunds and Exchanges
- End Cap Placement
- Process Transactions
- Understanding Customer Needs
- Safe Work Practices
- Conflict resolution
- Communication skills
- Problem solving
- Team building
Timeline
Team Lead Manager
Crocs
07.2024 - Current
Customer Service Associate
Kohl's
09.2006 - 10.2007
Front End Supervisor
Ross Dress For Less
10.2003 - 09.2006
HIGH SCHOOL DIPLOMA -
Apple Valley High School
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