Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
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Angela Baker

Middle Sackville,NS

Summary

A seasoned professional with a proven track record at ND Graphics Inc, I excel in sales analysis and relationship building, driving revenue growth through strategic planning and effective account servicing. Leveraging trend forecasting and sales negotiations, I've significantly enhanced customer satisfaction and profitability.

Overview

19
19
years of professional experience

Work History

Account Manager

ND Graphics Inc
Dartmouth, Nova Scotia
10.2023 - 10.2024
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Established strong relationships with decision-makers and influencers within client organizations.
  • Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.

Inside Sales Representative

ND Graphics Inc
Dartmouth, Nova Scotia
10.2021 - 10.2023
  • Developed and implemented strategies to increase sales volume.
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.

Branch Administrator

ND Graphics Inc
Dartmouth, Nova Scotia
01.2006 - 10.2021
  • Provided administrative support to the Branch Manager and other staff members.
  • Created and maintained filing systems for records, documents, and correspondence.
  • Answered incoming phone calls from customers seeking assistance or information about products and services offered by the company.
  • Handled customer inquiries regarding account balances, payments, returns. via telephone or email promptly and professionally.
  • Resolved customer complaints quickly and effectively while maintaining good customer relations at all times.
  • Monitored inventory levels of supplies; ordered new supplies as necessary when stock was low.
  • Managed petty cash transactions on behalf of the branch office.

Education

Business Book Keeping

Nova Scotia Community College
Dartmouth, NS
05-2000

High School Diploma -

Bishops College
St. John's, NL
06-1997

Skills

  • Trend forecasting
  • Sales Analysis
  • Account Servicing
  • Account development
  • Lead Development
  • Sales Development
  • Customer Service
  • Vendor Relations
  • Strategic Planning
  • Sales negotiations
  • Acquiring new customers
  • Relationship building and management
  • Goal-Oriented

Accomplishments

  • 2015 ND Graphics Employee of the Year
  • Exceeded Sales targets consistently
  • Part of the Branch of the Year award winning team 5 times

Affiliations

  • Active at the gym
  • Volunteer in community service
  • Enjoy Hiking, learning a new instrument and spending time with friends and family

References

References available upon request.

Timeline

Account Manager

ND Graphics Inc
10.2023 - 10.2024

Inside Sales Representative

ND Graphics Inc
10.2021 - 10.2023

Branch Administrator

ND Graphics Inc
01.2006 - 10.2021

Business Book Keeping

Nova Scotia Community College

High School Diploma -

Bishops College

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Angela Baker