James McIntyre
Saint John,NB
Summary
Proactive and customer-focused, I excelled at Swiss Chalet by leveraging my strong multitasking abilities and positive attitude to enhance service efficiency and customer satisfaction. Demonstrated expertise in safe food handling and a knack for fostering team collaboration led to a significant improvement in order fulfillment accuracy and service speed.
Overview
9
9
years of professional experience
Work History
Food Service Worker
Swiss Chalet
06.2018 - 01.2025
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
Sandwich Artist
Subway
05.2016 - 08.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Collaborated with management to address customer feedback, improving overall satisfaction.
Education
Highschool Diploma -
Harbor View High School
Saint John, NB06.2018
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Strong work ethic
- Cleaning and sanitation
- Problem-solving
- Attention to detail
- Positive attitude and energy
- Team oriented
- Fast-paced environment
- Flexible schedule
- Working quickly
- Productivity and efficiency
- Safe food handling
- Cash register operation
- Food preparation
- Food and safety standards
- Interpersonal skills
- Efficient food preparation
- Order taking accuracy
- Food assembly
- Heavy lifting capacity
- Food storage practices
- Covid-19 safety protocols
- Sanitation standards compliance
- ServSafe
Languages
English
Professional Working
Timeline
Food Service Worker
Swiss Chalet
06.2018 - 01.2025
Sandwich Artist
Subway
05.2016 - 08.2018
Highschool Diploma -
Harbor View High School
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