ANGELA AYALA
Los Angeles
Summary
Dynamic and reliable professional with a proven track record in customer service and sales, exemplified during my tenure at Compass Group. Excelled in multitasking and cash register operation, enhancing customer satisfaction and boosting sales. Demonstrated a friendly demeanor and strong work ethic, significantly contributing to team goals and maintaining high service standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
La Premier Server
Compass Group
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Floor Server
HMSHost
10.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Customer Service Agent
G2 Secure Staff
06.2018 - 07.2019
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Answered questions and provided insight into local attractions and facility amenities
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage
- Greeted passengers and provided boarding instructions
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Prioritized and organized tasks to efficiently accomplish service goals
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Greeted crew members, flight attendants and passengers
Education
High school or equivalent -
Pathway High School
Lynwood, CA06.2016
Skills
- Customer service
- Cash register operation
- Merchandise restocking
- ID verification
- Work ethic
- Friendly
- Positive attitude
- Flexible
- Reliable and trustworthy
- Multitasking
- Payment processing
- Sales strategies
- Wrapping
- Strong work ethic
- Active listening
- Exceptional customer service
- Guest engagement
- Safe food handling
- Table setting
- Liquor, wine, and food service
- Positive and professional
- Dining customer service
Certification
Food handlers, filmmaker certificate
Timeline
La Premier Server
Compass Group
05.2024 - Current
Floor Server
HMSHost
10.2021 - 10.2022
Customer Service Agent
G2 Secure Staff
06.2018 - 07.2019
High school or equivalent -
Pathway High School
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