Angela Armstrong
Calgary,Ab
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Warehouse One
Calgary, AB
11.2021 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Levi Strauss & Co
08.2017 - 08.2020
- Investigate and resolve customer inquiries and complaints in an empathetic manner
- Promptly respond to all requests from prospective customers
- Assume ownership over team productivity and manage work flow to meet or exceed customer service standards
- Training and coaching of staff on operating procedures and company services.
Assistant Manager
Toys R Us
09.2014 - 08.2017
- Solved all customer complaints and unresolved customer issues
- Strong leader of customer support staff
- Facilitated inter-departmental communication to effectively provide customer support
- Managed inventory numbers and merchandising standards.
Merchandising Manager
Petsmart
06.2006 - 08.2014
- Answered customer questions regarding store merchandise, department information, and pricing
- Ran markdown reports, managed store replenishment and analyzed buying reports
- Assembled promotional displays and signage
- Anticipated consumer buying patterns to create a purchase and inventory plan
- Completed stock orders and managed inventory levels.
Education
High School Diploma -
Sisler High School
06.1993
Skills
- Excellent time management skills
- Effective problem solver
- Adherence to high customer service standards
- Inventory control
- Customer Relationship Management (CRM)
- Orientating and training
- Staff Training and Development
- Customer rapport
- Retail Operations Management
- Staff Development
References
References available on request.
Timeline
Assistant Manager
Warehouse One
11.2021 - Current
Assistant Manager
Levi Strauss & Co
08.2017 - 08.2020
Assistant Manager
Toys R Us
09.2014 - 08.2017
Merchandising Manager
Petsmart
06.2006 - 08.2014
High School Diploma -
Sisler High School
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