Angela Alton
Grover Beach
Summary
Results-driven Event Operations Manager with expertise in team leadership and logistics coordination. Proven ability to streamline processes and elevate customer satisfaction through effective communication and relationship building.
Overview
20
20
years of professional experience
Work History
Event Operations Manager
Cliffs Hotel and Spa
Pismo Beach, CA
01.2022 - Current
- Coordinated event logistics, ensuring seamless execution of conferences and weddings.
- Streamlined inventory management processes, reducing supply shortages and improving resource allocation.
- Trained new staff on operational procedures, fostering a collaborative and efficient work environment.
- Monitored event setups, ensuring adherence to client specifications and quality standards.
- Supervised a team of event staff, providing guidance and direction to ensure high levels of performance and customer satisfaction.
- Assisted in recruiting, hiring and training of team members.
- Led pre-event briefings, aligning staff roles and responsibilities for optimal event execution.
Operations Manager
Pozo Saloon
Pozo, CA
06.2014 - 11.2021
- Oversaw compliance with health and safety regulations, ensuring a safe dining environment for guests and staff.
- Increased revenue by identifying areas for growth, developing promotional strategies, and cultivating relationships with key business partners.
- Monitored labor costs carefully while ensuring sufficient staffing levels during peak periods.
- Boosted team morale by organizing regular team-building events and offering recognition for outstanding performance.
- Managed daily operations efficiently, overseeing staff scheduling, budgeting, and purchasing decisions to optimize resources.
- Correctly calculated inventory and ordered appropriate supplies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Interacted well with customers to build connections and nurture relationships.
Child Development Specialist
Lucia Mar Unified School District
Arroyo Grande, CA
09.2006 - 03.2014
- Developed individualized learning plans to support diverse needs of children in educational settings.
- Facilitated workshops for parents on child development and effective parenting techniques.
- Collaborated with teachers to implement strategies that enhance children's social and emotional skills.
- Conducted assessments to monitor developmental milestones and identify areas needing intervention.
- Established partnerships with community organizations to expand resources available for families and children in need.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Enhanced children''s cognitive development by implementing innovative and age-appropriate activities.
Education
Bachelor of Science - Psychology
California Polytechnic State University
San Luis Obispo, CA06.2006
Skills
- On-site execution
- Problem-solving abilities
- Multitasking Abilities
- Relationship building
- Conflict resolution
- Team leadership and supervision
- Event staff management
- Managing events start to finish
- Scheduling and timelines
Timeline
Event Operations Manager
Cliffs Hotel and Spa
01.2022 - Current
Operations Manager
Pozo Saloon
06.2014 - 11.2021
Child Development Specialist
Lucia Mar Unified School District
09.2006 - 03.2014
Bachelor of Science - Psychology
California Polytechnic State University