Summary
Overview
Work History
Education
Skills
Timeline
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Angela Albert

Maxville,ON

Summary

Professional client relations expert with a proven track record at General Motors, excelling in exceptional customer service and strategic account oversight. Recognized for enhancing client satisfaction through tailored solutions and effective communication. Proven ability to adapt to changing needs and collaborate effectively with team members. Adept at multitasking in high-pressure environments and achieving performance metrics. Known for reliability and results-focused approach that consistently enhances client satisfaction and organizational success.

Overview

11
11
years of professional experience

Work History

Business Owner

Angela's Care
09.2021 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Senior Client Relations Specialist

General Motors
03.2017 - 06.2019
  • Collaborated with cross-functional teams to ensure timely delivery of solutions to meet client expectations.
  • Streamlined internal processes for improved efficiency in managing client accounts, leading to increased client satisfaction.
  • Strengthened client relationships by providing exceptional service and addressing their unique needs.
  • Managed a diverse portfolio of high-value clients, consistently exceeding retention targets set by senior management.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.

Client Relations Trainer

General Motors, GM
02.2017 - 06.2017
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Increased employee competency with creation of targeted skill development paths.

Client Relations Specialist

General Motors, GM
02.2014 - 12.2016
  • Managed a diverse portfolio of clients, ensuring their needs were met and expectations exceeded.
  • Consistently met or exceeded performance metrics by prioritizing tasks effectively and maintaining a strong focus on achieving results.
  • Logged call information and solutions provided into internal database.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Specialized in effectively resolving escalated issues and providing timely support.

Education

Personal Support Worker

Durham College
Oshawa, ON
04-2008

Skills

  • Exceptional customer service
  • Strong attention to detail
  • Goal-oriented mindset
  • Multitasking and critical thinking
  • Strategic account oversight
  • Demonstrates calmness in high-pressure environments

Timeline

Business Owner

Angela's Care
09.2021 - Current

Senior Client Relations Specialist

General Motors
03.2017 - 06.2019

Client Relations Trainer

General Motors, GM
02.2017 - 06.2017

Client Relations Specialist

General Motors, GM
02.2014 - 12.2016

Personal Support Worker

Durham College

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Angela Albert