ANGEL ZAMORA
Castro Valley
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
24
24
years of professional experience
Work History
Facilities Director
United Facilities Group
04.2025 - Current
- Enhanced employee satisfaction by addressing facility-related issues promptly and effectively.
- Improved facility efficiency by implementing cost-saving measures and streamlining operations.
- Improved environmental sustainability by adopting green practices across the organization''s facilities..
- Increased overall efficiency by consolidating office spaces where applicable.
- Oversaw construction projects from initial planning stages through completion, ensuring timelines and budgets were met.
- Managed facilities staff, providing guidance, training, and performance evaluations to ensure optimal productivity.
- Ensured safe work environment through adherence to OSHA standards and regular safety audits.
- Maintained accurate records of all facilities'' assets and ensured proper documentation of maintenance activities.
Asst Mgr Regional Facilities MX
Southwest Airlines
03.2022 - 02.2025
- Communicated with clients to address questions, concerns and needs and provide quality customer service.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Reported customer and employee accidents, injuries and concerns for supervisor review.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Scheduled equipment cleanings, maintenance and repairs and ordered new equipment and tools.
- Assisted with new employee training and conducted performance reviews to track overall progress.
Provisioning Supervisor
Southwest Airlines
01.2019 - 03.2022
- Collaborated with other departments as necessary to meet customer requirements, to take advantage of opportunities or, in case of shortages, to minimize negative impacts on business.
- Protected and controlled proprietary materials.
- Directed availability and allocation of materials, supplies and finished products.
- Redesigned movement of goods to maximize value and minimized costs.
- Performed managerial duties such as hiring and training employees and overseeing facility needs and requirements.
- Established task priorities, scheduling and tracking work assignments, provided guidance and ensured availability of resources.
Ramp Agent
Southwest Airlines
03.2017 - 01.2019
- Transferred, loaded and offloaded luggage and cargo using conveyor belts or forklifts.
- Transported luggage and cargo to various airport locations.
- Practiced safety-conscious behaviors in operational processes and procedures.
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
Owner And Operator
Cupcake Couture
04.2008 - 01.2017
- Maximized revenue and long-term net worth by producing results and performance.
- Identified problems, made decisions, and interpreted results based on quantitative techniques.
- Scheduled deliveries with service vendors or product suppliers.
- Demonstrated long-term view for improving and preserving enterprise.
- Prepared staff work schedules and assigned specific duties.
- Planned store layouts or designed displays.
General Manager of Operations
J&R International
04.2001 - 12.2008
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Reduced lead times through careful planning.
- Led cross-functional teams to achieve key performance indicators and drive positive results across the organization.
Education
High School Diploma - undefined
Samuel Clemens High School
Schertz, TX05.1996
Skills
- Staff Management
- Cost Control
- Project Management
- Team Motivation
Languages
Spanish
Professional Working
Timeline
Facilities Director
United Facilities Group
04.2025 - Current
Asst Mgr Regional Facilities MX
Southwest Airlines
03.2022 - 02.2025
Provisioning Supervisor
Southwest Airlines
01.2019 - 03.2022
Ramp Agent
Southwest Airlines
03.2017 - 01.2019
Owner And Operator
Cupcake Couture
04.2008 - 01.2017
General Manager of Operations
J&R International
04.2001 - 12.2008
High School Diploma - undefined
Samuel Clemens High School
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